Manager, Proposals & Content Operations

Benepass

2d•$140,000 - $160,000

About The Position

Benepass is hiring our first Manager, Proposals & Content Operations to build and own our end-to-end RFP and proposal function. As we continue to scale upmarket and increase deal complexity, this role will define the systems, content foundation, and processes that enable high-quality, consistent, and efficient responses across the business. This is a zero-to-one role with significant ownership, partnering closely with Sales, Strategic Alliances, and Product Marketing to improve win rates, reduce sales burden, and elevate how we show up in competitive enterprise opportunities. A key part of this role will be leveraging AI and automation to scale output and continuously improve quality.

Requirements

6-8+ years in proposal management within a B2B / enterprise sales environment
Proven ownership of end-to-end RFP processes, including cross-functional coordination and deadline management
Strong writing and editing skills, with the ability to clearly articulate value in enterprise proposals
Experience building or managing a content library, with a focus on reusability and consistency
Experience using AI tools to improve writing quality, speed, and workflow efficiency
Systems-oriented mindset, with the ability to create structure in ambiguous, high-growth environments

Responsibilities

Own the end-to-end proposal and RFP process from intake through submission and follow-up
Drive cross-functional coordination across Sales, Strategic Alliances, Solutions Consulting, Product, Product Marketing and other stakeholders to ensure timely, high-quality responses
Establish clear timelines, roles, and SLAs to bring structure and predictability to the process
Build and maintain a centralized content library, ensuring responses are accurate, up-to-date, and aligned to Benepass’s positioning
Partner closely with Product Marketing to refine messaging based on RFP trends, buyer feedback, and competitive insights
Continuously improve core materials including standard responses, executive summaries, and proposal templates
Draft, edit, and QA proposal responses with a focus on clarity, differentiation, and alignment to client needs
Tailor responses for enterprise and strategic accounts, balancing customization with scalability
Ensure consistency in tone, voice, and messaging across all submissions
Leverage AI tools to accelerate drafting, improve response quality, and enforce consistency in tone and messaging
Identify opportunities to automate and streamline the proposal workflow, reducing manual effort and increasing throughput
Evaluate, implement, and manage proposal tools and systems that support scale
Continuously test and refine workflows to improve efficiency without compromising quality
Partner closely with subject matter experts across departments to gather inputs and align on strategy for key opportunities
Act as a central point of coordination across teams involved in proposal development
Provide feedback to internal stakeholders based on RFP insights to improve positioning, messaging, and go-to-market strategy
Track proposal activity, turnaround times, and outcomes to identify areas for improvement
Analyze trends in RFPs, including common questions, objections, and competitive dynamics
Use insights to improve win rates, refine content, and inform broader GTM strategy
Lead process and content optimization initiatives during lower-volume periods