Manager, Promotional Review and Operations

AstraZeneca•Boston, MA

About The Position

The Manager, PRC Coordinator, Promotional Review & Operations (PRO) leads end-to-end performance of the promotional review portfolio across assigned therapeutic areas and business priorities. The role integrates portfolio planning, submission readiness, workflow coordination, launch execution, stakeholder alignment, lifecycle management, performance monitoring, and continuous improvement while maintaining compliance with applicable policies, SOPs, and the US PRC Operations Manual. This is an operational leadership role rather than a meeting-administration role. The manager exercises sound judgment, leads cross-functional operating rhythms, addresses avoidable defects and delays, and turns portfolio signals into clear actions, owners, dates, escalations, and measurable improvements. The role makes day-to-day coordination, sequencing, and escalation recommendations within approved PRC governance. Specialist medical, legal, regulatory, compliance, commercial, and contractual decisions remain with authorized functional owners.

Requirements

Bachelor's degree or equivalent relevant experience.
Experience in promotional review, MLR/PRC operations, regulated content operations, marketing operations, or a comparable cross-functional environment.
Demonstrated ability to manage complex portfolios, facilitate senior cross-functional stakeholders, and deliver through ambiguity.
Working knowledge of promotional material workflows, submission readiness, lifecycle controls, records discipline, and regulated operating procedures.
Strong analytical judgment and ability to interpret operational metrics, identify root causes, and convert insights into action.
Excellent facilitation, written communication, stakeholder management, prioritization, and problem-solving skills.

Nice To Haves

Experience with Veeva Vault PromoMats or a comparable review and approval system.
Demonstrated launch or high-volume/campaign readiness experience; strongly preferred.
Experience in pharmaceutical, biotech, medical, or other regulated promotional review environments.
Experience supporting launch materials, expedited reviews, lifecycle management, SOPs, training, or process improvement initiatives.
Experience working with agencies of record, vendors, and cross-functional review teams.

Responsibilities

Own the integrated operating view and plan for assigned portfolios, covering launch, campaign, reapproval, expiration, and business-as-usual demand, with priorities, dependencies, owners, and dates.
Use demand, aging, quality, capacity, and workflow signals to identify risks, recommend sequencing, and escalate competing priorities.
Prepare and facilitate planning and prioritization forums that turn forecasts and business priorities into executable review plans and documented commitments.
Partner with Commercial, Medical, Regulatory, Legal, Compliance, Business Operations, agencies, vendors, and PRO leaders to align expectations and maintain decision continuity.
Coordinate the PRC process from intake and readiness through routing, review cycles, meetings, decision and action documentation, final-upload verification, approved-release handoffs, reapproval, expiration alerts, and withdrawal follow-up.
Ensure materials follow the correct workflow, are review-ready, and meet applicable requirements, policies, SOPs, and operating standards.
Maintain accurate, audit-ready agendas, annotations, status communications, decisions, actions, and records, and follow up through documented closure.
Initiate and support approved escalation pathways, including ERC escalation when applicable, and document final decisions and required follow-through.
Apply approved intake and readiness checklists to identify missing references, metadata, annotations, support, and other submission defects before review.
Document rejection, rework, and defect reasons; distinguish coordinator checks from specialist or reviewer judgment and route questions to the appropriate owner.
Analyze monthly and in-cycle signals for recurring defects and material trends, and take urgent risk action without waiting for formal reports.
Lead documented interventions with Project Owners and agencies, specifying examples, corrective actions, accountable owners, due dates, and effectiveness checks.
Monitor improvement across subsequent cycles, escalate overdue or recurring issues, and contribute to Submission Excellence training, job aids, and operating standards.
Partner with launch leads and business stakeholders to establish review forecasts, priority order, reviewer commitments, meeting cadence, dependencies, and contingency coverage for launch-critical materials.
Anticipate volume surges and timing conflicts, identify capacity constraints early, and recommend practical mitigation plans while maintaining business-as-usual continuity.
Monitor volume, cycle time, aging, review readiness, quality, rework, and recurring defects, and translate findings into targeted actions.
Intervene on aging materials at defined checkpoints, documenting blockers, next actions, owners, and resolution dates, and escalate material risks before timelines are exceeded.
Lead process, system, meeting, and operating-model improvements with PRO Process, Systems, Lifecycle, and Analytics colleagues.
Support root-cause analysis, CAPA/deviation evidence collection, corrective-action tracking, and effectiveness checks when required.
Serve as the primary coordination point for assigned portfolios and communicate priorities, accountabilities, risks, and decisions clearly and promptly.
Hold Project Owners, agencies, and vendors accountable to approved readiness, workflow, quality, and follow-through expectations while maintaining constructive relationships.
Support stakeholder onboarding and training on PRC processes, policies, SOPs, systems, and role responsibilities.
Coordinate service providers and backup resources to maintain coverage and continuity, and flag scope, capacity, or service-standard concerns to PRO leadership.
Maintain accurate records, metadata, ownership, distribution lists, rosters, calendars, templates, and portfolio documentation in approved systems and repositories.
Support system enhancements, user acceptance testing, adoption, and change communications relevant to coordinator workflows.
Protect audit traceability and ensure operating documents, decisions, and handoffs remain accessible, current, and sustainable during transitions.
Operate independently with sound judgment and minimal oversight, modeling critical thinking, responsiveness, and escalation discipline.
Provide backup coverage, share portfolio knowledge, and support standardized coordinator practices across the PRO organization.
Coach newer coordinators and contribute scenarios, playbooks, and lessons learned to coordinator qualification and continuous learning.
Escalate unresolved risk, conflicting priorities, recurring quality issues, and material capacity gaps with supporting facts and a recommended path forward.