Manager, Project

Quest Diagnostics•San Juan Capistrano, CA

1d•Hybrid

About The Position

This position will lead a variety of projects and teams to apply Business Transformation/Lean principles and tools to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction. This position will also be responsible for coaching others to learn and apply Lean principles and tools to their daily work. This is an Hybrid position at SJC Lab (4 days onsite, 1 day work from home)

Requirements

Demonstrated experience (1 to 3 years) of leading projects from initiation to completion
The normal performance of duties may require lifting and carrying objects
Frequent walking and/or standing.
Working knowledge of SJC lab systems (SunQuest, Cognos, Atlas, QLS, etc.)
Demonstrated experience facilitating discussions or workshops
Some experience leading changes
Problem-solving skills
Effective written and verbal communication skills across multiple formats: formal presentations, meetings, conference calls, e-mails, and memos
Demonstrated data analysis skills
Demonstrated ability to develop strong relationships with others
Ability to handle multiple projects simultaneously
Comfortable using Microsoft Word, Excel, and Powerpoint
Interpersonal skills
Decision-making skills
Planning and organization skills
Results-oriented
Creative
Persistent
Composed
Able to learn new concepts rapidly
Associates Degree (Required)
Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of constraints)

Nice To Haves

Bachelor’s Degree preferred

Responsibilities

Provides support to key laboratory departments to ensure quality, service delivery, and cost savings targets are met
Spends significant time in the lab to learn processes, build relationships, and understand pain points
Collaborates with department leadership to review turnaround time, productivity, and quality metrics to drive improvements
Establishes a pipeline of continuous improvement projects that includes a mix of self-led and mentored initiatives
Leads projects and working teams to effectively initiate, plan, execute, monitor, and close projects
Leads projects through issues, roadblocks, and problems
Acts as a change agent to drive teams toward success
Guides team members to perform through issues and constraints
Owns the timeline, budget, resource constraints, and deliverables/results
Shifts between the big picture and the small-but-crucial details
Is prepared to roll up their sleeves and work through detailed issues
Ensures all appropriate tools are completed and used effectively (e.g., charter, Gantt chart, status updates)
Actively communicates with project sponsors and stakeholders
Establishes regular points of communication
Manages sponsor and stakeholders expectations
Delivers the expected results
Performs root cause analysis on project shortfalls and takes corrective action as necessary
Applies Business Transformation/Lean principles and tools toward a variety of small to medium projects as well as other necessary skills, such as: Identifying root causes of issues and designing solutions that address them Defining, monitoring, and controlling processes Understanding (internal/ external) customer needs and designing solutions around them Identifying the impacts from change and developing proactive change plans
Supports various teams to achieve their goals by facilitating on-site workshops, rapid continuous improvement events, and providing ongoing guidance or consultation
Coaches other employees on the use of various tools, concepts and practices foundational to Business Transformation/Lean in order for Quest Diagnostics employees to build self-sufficiency, sustainability and scalability
Participates in Communities of Practice
Leads Business Transformation/Lean training classes
Documents business processes
Completes required continued learning