Manager, Project Manager - Consumer Behavior Analytics

Capital One•McLean, VA

5d•Hybrid

About The Position

Marketing and product innovation are the engines of growth at Capital One. To exceed rising customer expectations for personalized, seamless, and delightful interactions, we require a robust, unified, and accurate data foundation. The Consumer Behavior Analytics (CBA) team—situated within Enterprise’s Data, Assistance & AI (DA&AI)—plays a critical role in establishing and maintaining this foundation. We are seeking a proactive and autonomous Manager, Project Management to lead execution within our Data Governance, Consumption, and Insights domain. In this role, you will support initiatives to drive global privacy compliance, data convergence, and support the Consumer Digital Behavior Data Product (CDBDP). You will serve as a key operational leader driving large-scale change management, including project managing the migration of thousands of customers from legacy Potomac to CBA, and fully owning the DORC (Data Ownership & Governance Controls) process.

Requirements

Bachelor’s Degree or Military experience
At least 4 years of process or project management experience
Engages in meaningful rituals with leadership and cross-functional teams to provide visibility into milestones and blockers.
Crafts data-backed narratives tailored to diverse stakeholder audiences and drives consensus across conflicting viewpoints.
Operates independently in ambiguous environments to structure complex strategic projects.
Applies structured problem solving to shift manual compliance and operational workflows into scalable, automated solutions.
Consistently executes enterprise frameworks, complex compliance initiatives, and network stewardship end-to-end with high accuracy and minimal leadership prompting.

Nice To Haves

Lean, Six Sigma, Business Process Management certification or Project Management Certification
5+ years of experience in Process management
5+ years of experience in Project management
2+ years of experience in People management
1+ years of experience working with Product and Technology teams

Responsibilities

Lead processes and workflows expanding CBA capabilities to be in compliance with GDPR and international data privacy regulations
Drive and project manage the end-to-end migration of thousands of customers transitioning off legacy platforms to the CBA platform.
Fully own, execute, and streamline the Data Ownership & Governance Controls (DORC) framework which ensures data standardization across the CBA ecosystem.
Partner with Product and Engineering to support operations, governance, and consumption capabilities for the Consumer Digital Behavior Data Product (CDBDP).
Support horizontal SPRO governance, act as a performing data steward, and help manage data scan remediations to maintain a well-managed data foundation.