Manager, Process Manager - Consumer Behavior Analytics

Capital One • McLean, VA

5d • Onsite

About The Position

Marketing and product innovation are the engines of growth at Capital One. To exceed rising customer expectations for personalized, seamless, and delightful interactions, we require a robust, unified, and accurate data foundation. The Consumer Behavior Analytics (CBA) team—situated within Enterprise’s Data, Assistance & AI (DA&AI)—plays a critical role in establishing and maintaining this foundation. We are seeking a proactive and autonomous Manager, Process Management to oversee OneTag onboarding, L2 process management and drive optimization and automation across the CBA team. In this role, you will lead OneTag onboardings, maintain rigorous data quality standards, and transition manual workflows into scalable, automated solutions. Operating comfortably in ambiguous situations, you will build strong partnerships across CBA Product and Tech teams to ensure a well-managed platform and foster continuous improvement.

Requirements

• Bachelor’s Degree or Military experience
• At least 4 years of process or project management experience
• At least 1 year of people management experience

Nice To Haves

• Lean, Six Sigma, Business Process Management certification or Project Management Certification
• 5+ years of experience in Process management
• 5+ years of experience in Project management
• 2+ years of experience in People management
• 1+ years of experience working with Product and Technology teams

Responsibilities

• Manage intakes and support LOB onboardings to OneTag platform.
• Partner with the product team to drive onboarding process and UI enhancements.
• Onboard tag stewards, define clear roles, and build strategies to turn stewardship into an active control for feature owners.
• Partner with product team to drive scaled data quality remediations across hundreds of teams at Capital One.
• Implement ongoing preventative and detective controls to ensure data integrity.
• Transition manual workflows to scalable, automated structures (e.g., automated intake, lineage, AI-driven health surveys).

Benefits

• health, financial and other benefits that support your total well-being
• performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager