Manager, Project Management | Agent Communications Platforms

Capital One•McLean, VA

1d•$138,100 - $173,400

About The Position

Manager, Project Management | Agent Communications Platforms Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company – and a great place to work. As a Manager Project Manager at Capital One, you will drive strategy and execute on high-priority projects for the company. You will work with smart and passionate people to deliver results that have a direct impact on the company’s bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders across the company. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements. This role will be a critical leader in pursuing an aggressive, high-visibility project focused on standing up customer-facing agentic servicing for the bank, leveraging the latest in Generative AI (GenAI) technology. The Manager Project Manager will be integral in the successful delivery of our cutting-edge GenAI initiatives.

Requirements

At least 7 Years of Project Management experience
At least 1 Year of People Management experience

Nice To Haves

8+ years of Project Management experience
3+ years of People Management experience
PMP, Lean, Agile or Six Sigma certification

Responsibilities

Leading GenAI Implementation: Directly managing the end-to-end project lifecycle for the implementation of customer-facing agentic servicing solutions utilizing Generative AI.
Strategy & Roadmap: Collaborating with technology, product, and business partners to define and execute the strategic roadmap for GenAI-powered service agents within the bank.
Risk Mitigation: Identifying and proactively managing project risks unique to GenAI deployment, including model governance, ethical AI concerns, and customer experience impacts.
Cross-Functional Alignment: Ensuring seamless integration between the GenAI platform development, the Customer Agentic strategy, and overall customer service operations.
Leading moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports.
Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements.
Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time.
Leveraging problem solving and influencing skills to ensure project plans deliver on intent.
Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery.
Building relationships and collaborating with key stakeholders to ensure delivery of commitments.
Exhibit outstanding influencing skills to effectively drive project/program efforts.
Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic, complex environment.
Display a passion for coaching and developing a team of associates through their leadership style.
Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes.