Manager, Project Management

ModMed • Remote-FL, FL

6d

About The Position

ModMed is hiring a Manager, Project Management, to lead a team of Project Managers who oversee implementation of ModMed’s product suite. The role manages regular operations, ensures the achievement of KPIs and success metrics, handles escalations, contributes to process improvements, and collaborates with teams inside and outside of Customer Success.

Requirements

• Three to five years of experience in Project Management or a similar or related field.
• One to three years of experience leading a team of Project Managers.

Nice To Haves

• Bachelor’s degree strongly preferred, with a field of study in Business or Healthcare.
• PMP certification strongly preferred.
• Healthcare background preferred.

Responsibilities

• Oversee daily team operations, including staff one-on-ones, internal and external project portfolio reviews, escalation management, talent development, performance reviews, merit discussions, and coordination with leaders across ModMed.
• Contribute to departmental initiatives and process improvements, including pursuing KPIs such as CSAT and time to activation, developing scalable implementation methodologies, and supporting other initiatives.
• Provide regular status readouts on team, vertical, and segment performance, including portfolio reviews for stakeholders, business reviews for leadership, and updates for fellow Project Management managers.
• Uphold quality standards by reviewing Project Manager performance, using CSAT data to guide decisions and coaching, resolving issues raised by CSAT detractors, and identifying widespread issues for resolution.
• Collaborate with Senior Manager, Director, or VP resources to align team capacity with forecasts and budgets.

Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution.
• 401(k) with a matching contribution of 50% of the employee’s contribution on up to 6% of compensation; matching contributions vest after one year of employment.
• Paid time off and paid parental leave programs.
• Company-paid life and disability benefits, a Flexible Spending Account, and Employee Assistance Programs.
• Company-sponsored Business Resource and Special Interest Groups.
• Professional development opportunities, including tuition reimbursement and unlimited access to LinkedIn Learning.
• In-person collaboration opportunities, hybrid office-based roles, and remote availability for some roles.
• Dog-friendly U.S. headquarters.
• Weekly catered breakfast and lunch, treadmill workstations, and wellness rooms at the BRIC headquarters.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager