Manager, Project Management - Partnerships Product Operations

Capital One • McLean, VA

2d • Onsite

About The Position

As a Manager of Product Operations, you will be the architect of our product development engine. Your mission is to enable our product team to work more effectively and expedite our ability to bring high-impact products to market. You won't just track projects. You will build the infrastructure, data systems, and operating rhythms that allow our product team to focus on solving customer problems. You will act as a strategic partner to leadership, providing the "Source of Truth" for our portfolio strategy and driving organizational change. The ideal candidate for this role is: A strategic connector: You can align priorities across the matrix of product, tech, and business - bridging gaps to drive shared understanding and forward momentum A systems thinker: You identify patterns across workflows and design scalable approaches that reduce friction and improve operational consistency An outcome-oriented operator: You anchor on decision quality, delivery confidence, and measurable impact, not just activity or output An influence-driven partner: You understand the need to build trust and alignment across stakeholders and drive progress without formal authority A data-driven storyteller: You don’t just run reports, you know how to translate the data into clear and compelling narratives that will help inform leadership decisions A pragmatic change champion: You know how to balance long-term transformation with near-term execution, testing and iterating to drive meaningful and adoptable change

Requirements

• Bachelor’s Degree or Military experience
• At least 4 years of Project or Process Management experience
• At least 2 years of experience working in Jira

Nice To Haves

• Masters Degree or MBA
• 5+ years of Project or Process Management experience
• 2+ years of Product Operations experience
• PMP, Lean, Agile or Six Sigma certification
• Strong communication, problem solving and collaboration skills

Responsibilities

• Design and implement the "Golden Path" for product development, including agile methodologies, release management cadences, and discovery practices.
• Create the systems and standards that enable Product Managers to set strategy, prioritize roadmaps, and iterate on products consistently across the organization.
• Design and facilitate the forums for trade-off discussions, quarterly planning, and portfolio reviews to ensure high-velocity decision-making.
• Act as a "Change Champion" by testing and iterating on new ways of working, ensuring operational changes are adopted and value-additive.
• Build and maintain trusted, automated views of our product and tech investments to provide leadership with clear visibility into what we are building and why.
• Analyze product performance data and operational metrics (e.g., speed to market, feature adoption, ROI) to identify bottlenecks and inform future product strategy.
• Translate complex portfolio data into compelling narratives that help senior leadership make informed investment decisions.
• Build the systems for customer feedback loops and competitive market scans, ensuring PMs have easy access to the qualitative and quantitative insights they need.
• Streamline the process for PMs to engage with customers, managing research repositories and recruitment standards to reduce friction in the discovery process.
• Own and optimize our suite of product tools (e.g., Jira, Productboard, Pendo, Slack). Ensure the tools are configured to generate the data we need without creating "process debt."
• Maintain the documentation, templates, and "Product Playbook" that facilitate efficient delivery and accelerate onboarding for new team members.

Benefits

• performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Manager