Manager, Project Management Office

PEMCO•Seattle, WA

2d•Hybrid

About The Position

This position is responsible for leading PEMCO's Project Management Office (PMO) within Digital, AI & Technology, including portfolio management and governance, institutionalizing PMO standards, best practices and leadership of the PMO team. The role manages the intake and prioritization process, maintains portfolio health and reporting, supports resource and capacity alignment, and ensures strategic initiatives, regulatory programs, technology transformations and operational projects are delivered consistently, efficiently and in alignment with PEMCO’s business strategy and risk appetite. This position partners with other stakeholders to create a consistent operating model for how PEMCO evaluates, approves, governs and delivers work across the enterprise.

Requirements

B.A. or B.S. degree or equivalent work experience (Business Administration, Information Systems, Computer Science, Data Science, Engineering, Analytics or equivalent)
8+ years of experience in project management, program management, portfolio management, PMO leadership, technology delivery, business operations or related roles required
5+ years of experience leading, managing, coaching or formally supervising project, program, portfolio or delivery professionals required
Experience managing enterprise portfolio governance and reporting, prioritization routines, executive readouts, PMO systems of record and delivery standards required
Experience leading cross-functional stakeholders, business leaders, technology partners, vendors and delivery teams to support project, program or portfolio outcomes required
Working knowledge and demonstrated experience with Agile project methodologies is required
MS Office: Skilled proficiency in Excel, Word, PowerPoint, Outlook is required
Advanced proficiency in MS Project, Smartsheet or comparable project, program and portfolio management tools is required
Communicator: The ability to communicate clearly and informatively, verbally and in writing, with colleagues, customers, leaders and executives in both technical and non-technical professional language
Interpersonal Skills & Empathy: Builds relationships internally and externally and get results through influence rather than authority. Demonstrates authentic empathy, celebrates the joy and shows care for the challenges felt by others
Problem Solver: Ability to analyze, diagnose and resolve complex, ambiguous and cross-functional problems quickly, efficiently and collaboratively
Project and Program Management: Has a proven track record of leading PMO practices that support approved projects, programs and portfolios across business, technology, digital, data, AI and operational capabilities
Analytical and data-driven: Thinks analytically; a structured thinker who can put complex ideas into clear frameworks; uses data to conduct root cause analysis and develops high quality, consumable and consistent metrics that drive strategic objectives and priorities
Strategic Influence: Frames portfolio options, risks and tradeoffs for leaders and influences executive sponsors and cross-functional stakeholders toward aligned prioritization and delivery decisions
Domain Acumen: Applies strong understanding of business process, technology, digital, data, analytics, reporting, governance, security, privacy, compliance, AI enablement and operational readiness to manage the PMO effectively

Nice To Haves

Experience with quarterly planning, product-led demand shaping, business charters, product briefs, resource/capacity alignment, portfolio tradeoff discussions and delivery governance is preferred
Experience supporting business, IT, ,data, AI, analytics, reporting, architecture, security, risk, compliance, vendor or operational initiatives is preferred
Experience in an Insurance industry preferred
Project Management Professional (PMP), Program Management Professional (PgMP), Portfolio Management Professional (PfMP), Agile certification or equivalent is preferred

Responsibilities

Lead the PMO team and provide day-to-day direction, coaching, support and performance guidance for Project Managers and Program Managers.
Manage the enterprise project portfolio, including intake, portfolio health, prioritization visibility, delivery status, risks, issues, dependencies, capacity considerations and executive-ready reporting.
Maintain and continuously improve PMO governance routines, delivery standards, templates, tools, reporting practices and decision forums to support consistent execution across projects and programs.
Partner with Data, AI & Digital Product Managers to ensure product briefs, business charters, roadmaps, quarterly planning inputs and prioritization recommendations are clear enough to transition into PMO intake and approved delivery execution.
Support Quarterly Increment Planning (QIP) and related portfolio planning routines by coordinating intake readiness, delivery feasibility, capacity inputs, dependency visibility and portfolio-level tradeoff discussions.
Assign approved work to the appropriate delivery role based on scope, complexity, dependencies, business impact, risk, capacity and strategic priority.
Oversee enterprise portfolio reporting and ensure PMO systems of record are maintained with accurate, timely and actionable information.
Partner with business and technology leaders to support resource and capacity alignment across approved projects, programs and portfolio priorities.
Identify and report portfolio-level risks, issues, dependencies, decisions and tradeoffs; escalate appropriately with clear options and recommendations for leaders and executive sponsors.
Promote consistent project and program delivery practices across the PMO, including management of schedule, scope, risk and readiness planning, change enablement, closeout.
Provide direct leadership and support for escalated project or program delivery issues, helping remove obstacles and align stakeholders toward decisions.
Partner with finance, procurement, vendor management and business leaders to support budget visibility, vendor engagement, SOW coordination, spend tracking and vendor delivery oversight where applicable.
Partner with architecture, security, risk, legal, compliance, data governance, business continuity and change management partners to ensure appropriate cross-functional impact review and delivery readiness.
Develop PMO metrics and insights that help leaders understand portfolio demand, throughput, delivery health, capacity constraints, value realization and continuous improvement opportunities.
Lead PMO process improvement efforts that simplify intake, improve transparency, increase predictability and strengthen the partnership between product-led planning, business prioritization and delivery execution.
Coach and mentor Project Managers and Program Managers on planning, stakeholder communication, executive reporting, risk management, dependency management, governance, delivery routines and continuous improvement.
Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
Other duties as assigned.

Benefits

Medical, dental, and vision plans for employees and their eligible family members with generous employer premium cost shares.
Employer-paid basic life and accidental death & dismemberment insurance policies.
Long- and short-term disability benefit coverages.
401(k) plan with a generous employer match (2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums).
Vacation and eight (8) paid holidays.
Four (4) floating holidays.
Up to ten (10) days of sick leave immediately upon hire (pro-rated based on hire date and full-time/part-time status).
Paid time off for bereavement, jury duty, and employee volunteering in the community.
Education Assistance Program after one year of service.
Scholarship program for children of PEMCO employees after one year of service.
Children’s birthday gift program.
Flexible Spending Accounts.
Employee Assistance Program.
Charitable gift matching.
Discretionary bonuses.
Tiered sales commissions and/or incentives.