Manager, Program

AAR Corp•Miami, FL

22h•Onsite

About The Position

The Program Manager is responsible for the overall performance of a customer’s production visits. These responsibilities include serving as the customer liaison, ensuring the highest level of quality, ensuring sufficient manpower allocations, increasing margins, meeting commitments, ensuring customer expectations are met or exceeded, and enhancing the operational efficiency of the teams in order to ensure the successful selling function of the product lines.

Requirements

Bachelors degree (BA) from four year college or university
Previous Maintenance Lead or Supervisory experience required.
Strong leadership, interpersonal, and communication skills required.

Nice To Haves

Commitment to company values and ethics.
Dependability: personally responsible, completes work in a timely manner, and performs tasks accurately.
Motivation: must maintain a positive attitude and strong work energy.
Communication: excellent interpersonal, oral and written skills
Initiative: plans work and carries out tasks without detailed instructions, prepares for problems or opportunities in advance, undertakes additional responsibilities.
Organization: very detail oriented yet can maintain big picture perspective, comes prepared.
Leadership: demonstrated ability to lead people and get results through others.
Teamwork: works harmoniously with others to get a job done, responds positively to instructions/procedures, and works well with others

Responsibilities

Serve as main point of contact with the customers maintenance and management teams.
Address customer concerns and inquiries in a timely fashion.
Ensure that all program objectives meet or exceed contractual obligations.
Establish and maintain lines of communication between the customer and internal AAR departments necessary for efficient and timely output of quality product.
Communicate to Senior Management any problems and suggested solutions.
Liaise with support departments to ensure program success.
Prepare status and metric reports for Management and Senior Management.
Ensure overall customer satisfaction
Identify new opportunities
Travel is periodically required.
All other duties as assigned.