Manager, Program Services

Family Health Centers of San Diego•San Diego, CA

3d•$70,304 - $88,751•Hybrid

About The Position

The Manager of Program Services strategically manages and oversees operations of specific programs/grants related to special population health engagement, counseling, case management, and health education services. In this role, job duties include managing direct and indirect reports, adhering to budgets, tracking deliverables for assigned grants/programs, and conducting data analysis and report writing. The Manager of Program Services will also be responsible for building relationships with community partners and identifying new partners and new sites for providing services.

Requirements

Bachelor's degree in Public Health, Social Sciences, Business Administration, Health Care Administration, Nursing, or closely related field required.
3 years of experience in working with organizations serving the patient population for assigned programs required (i.e., HIV/AIDS, homeless, LGBT, etc.)
5 years of experience in program management in health care field required.
Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
Traveling between sites and other locations is required as an essential function of the job.
Must have a car, a valid California driver’s license, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended.
An acceptable driving record is also required.
Basic computer literacy ability to comply with department needs and expectations (i.e., electronic medical record documentation, obtaining background information and reports on patients, following up on appointments, etc.).
Demonstrated ability to be culturally sensitive and respect diversity.
Demonstrated project management and oversight skills.
Excellent interpersonal and customer service skills.
Excellent written and verbal communication skills.
Knowledge of supervisory practices and techniques, including performance management and employee development.
Knowledge of, and ability to, create, maintain, and adhere to budgets, fiscal planning, grant programs, and reporting requirements at a managerial level of responsibility.
Strong analytical and problem solving skills.

Nice To Haves

Master's degree in relevant field preferred.
Valid certification from a California State Substance Use Disorders (SUD) Services certifying agency preferred.
Bilingual in English/Spanish preferred.

Responsibilities

Builds positive relationships, inspires others to perform at a higher level, prepares career development plans and retains an accountable workforce.
Coaches and counsels staff and administers appropriate disciplinary action in a timely manner.
Gathers and analyzes data on programs, creating relevant and usable reports on program data and metrics. Participates in the evaluation and quality assurance process of programs/grants. Ensures timely and accurate reporting is provide to funders and other agencies. Keeps program in compliance with grant and regulatory requirements.
Identifies, builds, and maintains relationships with community, county, federal, and local grantors, identifying opportunities for new funding sources and representing FHCSD to community partners. Partners with Foundation and program directors to participate in the grant writing process.
Oversees the daily and strategic operations of assigned programs and grants. Ensures completion of grant/program goals and objectives, through subordinate personnel. Generates and implements plans for maximizing services.
Participates in continuous improvement activities and ensures appropriate Lean tools (i.e., 5S, A3) are deployed and results are evaluated and/or measured.
Performs other duties as assigned.
Prepares program budgets, monitors all grant expenditures according to approved budgets, ensures revenue is adequate to support programs, ensures timely and appropriate expenditures of funds, and reviews purchasing requests related to assigned programs.
Provides/ensures staff receive all new hire and annual trainings on time.