Manager, Program Services

USA Hockey•Colorado Springs, CO

3d•Onsite

About The Position

The Manager, Program Services will provide education and resources to local USA Hockey member associations with a focus on supporting our events both in Adult and Adaptive hockey, delivery of our new AI/Analytics projects and executing elements of our Integrated Marketing Program.

Requirements

Bachelor’s degree required.
2-3 years experience including Internships if just graduating from school
Background and experience in analytic platforms including XSell, SQL and AI tools
Experience with the in working closely with individuals at the local level
Must have excellent communication, leadership, organizational, and management skills.
Willing to be hands-on in program services.
Ability to make difficult and timely decisions.
Strong relationship building skills required
Strategic thinking, excellent written and verbal communication as well as problem solving skills are essential.
Willingness to travel 4-5 times a year
Ability to effectively manage several projects simultaneously is a must.
Basic computer skills and ability and willingness to learn online systems quickly.
Enthusiastic, positive attitude and strong work ethic.

Nice To Haves

Established experience in customer relationship management is optimal.
Public speaking and teaching experience is preferred.

Responsibilities

Establish and maintain relationships with District, Affiliate, local association and industry leaders.
Provide support to local leadership on growing 8 & under hockey through the development of tools, best practices, program development and leveraging data.
Travel and support execution of 3-4 of our Tournament events specifically around Adult and Adaptive Hockey
Be an active member of problem solving and running analytics for our new AI and Analytics initiative
Delivery specific elements of our Integrated Marketing program including emails, social and video.
Research and build programs, resources and best practices for use by local associations.
Liaison with professional hockey clubs and leagues on partnering on grassroots initiatives
Other duties as assigned.
Foster a culture that encourages teamwork, open and constructive communication and a positive working environment.
Collaborate with USA Hockey volunteers on all functions as listed above