Manager, Program Operations

Landis+Gyr•Bethlehem, PA

81d•$85,490 - $121,393•Remote

About The Position

The position of Manager, Program Operations is responsible for daily planning and executing of activities assigned by Program Manager to help meet our automated meter reading or related infrastructure service level agreements with one or more utility customers. Primary responsibilities are around managing direct reports and assigned subcontractors to ensure contractual performance levels, operational efficiency, budget, and QEHS requirements are met. This role is remote, but we are seeking candidates local to Central New Jersey to meet client requirements.

Requirements

A 4-year post high school degree degree in electrical, mechanical, systems, RF, computer, business, communications or related disciplines, or a high school degree and a Project Management Professional (PMP) certification coupled with 10+ years of relevant experience, or a high school degree, related military radio training and 10+ years of utility or telecommunications experience are required.
5+ years of experience in project management or a similar multi-disciplined business environment.
Experience in the utility, telecommunications or similarly regulated industries are a plus.

Nice To Haves

Knowledge of gas and electric metering process, Microsoft office and inventory control processes.
Knowledge of AMR managed service operations
Knowledge of electric, gas, network AMI technology
Must possess the abilities to work with a broad spectrum of people from customer, senior management team, to the entry level worker.
The ability to coordinate, schedule and prioritize the activities of the Supervisors/Dispatch and other personnel within the scope of the contract team and involved in complex and multi-discipline activities is a must.
Requires the interpersonal, written, and oral communications skills to interact with utility customers, potential utility customers, contractors’ organizations, and local community agencies.
Personal Computer knowledge
Familiarity with Microsoft Office Suite
Keyboard/typing skills
Ability to effectively communicate both verbally and in writing
Proven experience leading, influencing, and motivating both direct reports and matrixed, cross-functional teams to successfully achieve program and operational objectives.
Demonstrated ability to balance technical understanding with strong people leadership, translating program requirements into effective execution while collaborating across functions.
Ability to lead, inspire, and engage teams focused on day-to-day operational excellence, ensuring alignment with performance and service delivery expectations.
Comfortable operating in both internal and customer-facing roles, with the ability to build strong relationships and represent operations effectively to stakeholders.

Responsibilities

Meet Managed Service contractual requirements
Serve as the primary point of contact for operations, internally and to customer, as assigned.
Responsible for customer interface, subcontracts, and operations.
Effectively interact with appropriate and assigned levels of the customer organization to which Landis+Gyr delivers its services or obtains utility subcontracted services in support of that contract.
Supervises onsite personnel and coordinates the activities of sub-contractor and customer personnel assigned to the department.
Supports and adheres to Company’s core values.
Performs other duties or responsibilities as assigned or required.
Supports and adheres to Company’s Code of Conduct and Ethics Policy.
Represents Company in a positive, professional manner when working with both internal and external customers.