Manager - Program Management

United Biosource Corporation•All Virtual Locations, Home Based Position, USA, Remote, US,

20h•Remote

About The Position

As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation. Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity. If you are seeking a career that will challenge, inspire, and reward you, join us at UBC!

Requirements

Bachelor’s degree in relevant discipline or Associate Degree and equivalent work experience
5 – 8 years of relevant experience, or 3 – 5 years of experience with Master’s degree
2 years of related healthcare or pharmaceutical experience
1-year previous managerial experience
Strong computer skills with specific aptitude in Microsoft Office
Excellent verbal and written communication and presentation skills
Strong analytical and problem-solving skills
Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency
Highly developed written communication and documentation skills to develop program materials, program specific procedures, and application requirements
Client interfacing skills to cultivate and manage relationships
Strong analytical skills
Ability to analyze information and target trends
Organize people and systems to achieve goals

Nice To Haves

Working knowledge of customer service processes preferred

Responsibilities

Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget.
Manage day-to-day activity of the program operation and ensures proper flow of work throughout the life of the program, including supervision of staff.
Working knowledge of protocol(s), contract requirements, program workflow and/or scope of work for assigned program(s).
Monitor program metrics to ensure adherence to program SLAs.
Aid management decisions on program development and design and/or restructure of program requirements.
Travel to and attend related meetings/conferences as required.
Presentation of program information to internal and external customers.
Participate in interviewing prospective employees, evaluating current employees, and train employees as needed.
Participate in team communication and collaboration during development and start-up, management, and close-out of assigned programs.
Translates decisions and discussions into documented workflow processes.
Facilitates coordination of teams and team members to achieve successful program start-up.
Assists in developing program metrics.
Participates in client and/or FDA audits.
Identifies improvement of program processes.
Gathers information on effectiveness of processes throughout the duration of programs.
Collects and interprets program metrics, as applicable.
Reports and analyzes process efficiencies, as applicable.
Ensures training materials are accurate and continually evaluates the need for group training sessions or additional training materials for the program.
Maintains program team performance by ensuring compliance with company and project goals.
Manages the dual role of supervising staff and supporting the maintenance of respective program applications.
Maintains program team performance by planning, monitoring and appraising job results while ensuring a high level of team performance.
Assists with the analysis and writing of client reports and other deliverables such as the presentation of program information to internal and external stakeholders.
Handles escalated and unresolved issues that may require deviation from standard procedures or require extensive research for resolution.
Other duties as assigned.
Ability to travel as needed.
Actively participates in in-person and virtual meetings/events (internal and external).