Manager Program Management- IT

O'Reilly Auto Parts • Headquarters, KY

3d • Onsite

About The Position

The Manager Program Management- IT will lead a team of project managers to successfully deliver IT projects. Collaborate with IT leaders to implement and continuously improve Iterative and Agile project management practices that improve project outcomes. Maintain responsibility and accountability for successful delivery of projects that meet organizational goals and deliver business value.

This is an on-site position located in Springfield, MO. Remote work is not an option for this role.

Requirements

• Bachelor's degree in any field, or equivalent practical experience; a degree in Computer Science, Engineering, Information Systems, or a related technical discipline is a plus
• 3+ years of experience managing and developing a team in program management supporting technical programs.
• 5+ years of technical program or project management experience delivering cross-functional technology initiatives
• Experience delivering programs using multiple methodologies, including Agile (Scrum, Kanban) and Waterfall/hybrid approaches
• Working knowledge of software application development concepts and the software development lifecycle
• Working knowledge of information technology concepts including networking, hardware, and infrastructure
• Familiarity with quality assurance concepts and practices, including testing and release management
• Experience managing program risks, dependencies, and stakeholder escalations across concurrent workstreams
• Experience driving engineering readiness, operational readiness, vendor coordination, and technical governance activities across complex technology programs
• Experience tracking program budgets and communicating financial impacts
• Proficiency with program management tools (e.g., Jira, Confluence, Smartsheet, Azure DevOps, or similar)
• Excellent written and verbal communication skills, with the ability to communicate clearly with both technical and non-technical audiences and present comfortably to large groups
• Strong facilitation, mediation, and relationship-building skills; proven ability to lead through influence using sound judgment, trustworthiness, and candor
• Advanced planning, organizational, problem-solving, and decision-making abilities in a dynamic, collaborative environment
• Proven track record of serving internal stakeholders and driving successful project outcomes

Nice To Haves

• Experience in retail store operations, eCommerce, omnichannel, supply chain, infrastructure, data, or enterprise technology.
• Experience managing projects involving multiple Technology disciplines and significant cross-team dependencies.
• Experience with scaled delivery frameworks and practices such as SAFe, DevOps, and ITIL.
• Experience supporting organizational change, process improvement, or Technology transformation initiatives.
• PMP, CSM, SAFe, or equivalent certification.
• Experience in the automotive aftermarket, auto parts, or retail industry.

Responsibilities

• Lead a team of project managers to ensure successful delivery of IT projects to deliver business value across technology and business functions
• Develop a vision for improving the value created by the Program Management office by transforming and continuously improving services offered and implementing additional services that improve solution delivery
• Collaborate with solution delivery teams and leadership to implement, standardize and improve project management processes across the IT department
• Co-create and implement improvements and best practices that drive improved department outcomes (e.g., Agile, Lean, Dev Ops, etc.)
• Coach and advise project managers and teams on the best application, implementation and utilization of project management approaches such as Scrum, Kanban, Agile, Lean, and Iterative Waterfall within a fast-paced, high tech environment
• Coach project managers on how to improve soft-skills including facilitation, mediation, relationship-building, and improving team dynamics
• Support successful delivery of projects, programs and the portfolio by improving prioritization, estimation, planning, scheduling, slotting and resourcing of projects
• Maintain a broad knowledge of project management, solution delivery, quality assurance, hardware/infrastructure and IT operations practices such as Scrum, Kanban, Lean, SAFe, DevOps, ITIL, etc.
• Manage project management personnel, including work allocation, training, and problem resolution; evaluate performance and make recommendations for personnel actions; motivate employees to achieve peak productivity and performance.
• Identify and utilize the appropriate tools and techniques to manage programs and projects with varied characteristics, focusing on results over processes
• Partner with IT and functional leadership to recover from impacts to projects and accommodate changing business needs.

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

What This Job Offers

• Job Type: Full-time
• Career Level: Manager