Manager, Program Management (IC)- Business Enablement & Internal Adoption

Walmart•Mississauga, ON

1d•CA$91,900 - CA$126,390•Onsite

About The Position

Join the dynamic Scintilla Team as a Business Enablement Manager! In this cross-functional role, you’ll have the unique opportunity to interact with teams across the entire organization. Your mission: drive business enablement and internal adoption of Scintilla by empowering Merchants and key partners through impactful training, engaging showcases, and strategic content initiatives. This role involves the implementation of program plans, changes, and solutions by communicating with key stakeholders to manage expectations and build trust. Responsibilities include prioritizing critical issues for root-cause analysis, ensuring resolution, monitoring execution and milestones, tracking high-level deliverables, and preparing weekly performance reports. The role coordinates and oversees job-related activities by developing and maintaining relationships with key stakeholders. It supports plans and initiatives to meet customer and business needs, identifies and communicates goals and objectives, builds accountability, measures progress, identifies improvement opportunities, and promotes continuous learning. Evaluating program performance involves comparing projections to actual results, analyzing key performance indicators and trend data, conducting return-on-investment analyses, reviewing customer feedback, addressing cross-functional program issues, and collaborating with teams to increase service and product capabilities. Recommendations for adjustments and process improvement ideas are presented to leadership to meet deliverables. This role provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and ensuring diversity awareness. Compliance with company policies and procedures is ensured by implementing related action plans, utilizing the Open Door Policy, and providing guidance on business processes and practices. Complex programs are executed by prioritizing issues, providing presentations, managing stakeholder expectations, and developing performance reports.

Requirements

Personable and comfortable presenting to diverse audiences
Experienced in change management and project management
Self-motivated with strong organizational skills and the ability to manage multiple priorities
Skilled communicator, both written and verbal
Familiar with business enablement, training, and cross-functional collaboration
Age – 16 or older

Nice To Haves

Experience in business enablement, business development, or related fields
Background in project management
Experience with content creation and marketing collaboration
Experience training & educating others

Responsibilities

Deliver 1:1 and team training sessions for Merchants and Cross-Functional partners on Scintilla
Host “value add” sessions with Business Enablement for new launches
Collaborate with Marketing to create and share case studies, testimonials, and content across the Sales Kit, Marketing Site, and LinkedIn
Plan and host full organization showcases highlighting Scintilla’s value
Support and train Merchants, Walmart Connect, Marketing, Merchant Operations, and eComm teams
Manage and update resources and the Scintilla HUB
Present to large audiences (300+ participants) in various forums
Track and report on key KPIs: user adoption, engagement, reports run, office hour attendance, teams onboarded, ROI, and content engagement metrics
Implement program plans, changes, and solutions by communicating with key stakeholders to manage expectations and build trust.
Prioritize critical issues for root-cause analysis and ensure resolution.
Monitor execution and milestones, track high-level deliverables, and prepare weekly performance reports.
Coordinate and oversee job-related activities by developing and maintaining relationships with key stakeholders.
Support plans and initiatives to meet customer and business needs, identify and communicate goals and objectives, build accountability, measure progress, identify improvement opportunities, and promote continuous learning.
Evaluate program performance by comparing projections to actual results, analyzing key performance indicators and trend data, conducting return-on-investment analyses, and reviewing customer feedback.
Address cross-functional program issues and collaborate with teams to increase service and product capabilities.
Present recommendations for adjustments and process improvement ideas to leadership to meet deliverables.
Provide supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and ensuring diversity awareness.
Ensure compliance with company policies and procedures by implementing related action plans, utilizing the Open Door Policy, and providing guidance on business processes and practices.
Execute complex programs by prioritizing issues, providing presentations, managing stakeholder expectations, and developing performance reports.