Gestionnaire, Services Professionnels / Manager, Professional Services

SecureOps•Montreal, QC

3d•Hybrid

About The Position

SecureOps is a Managed Security Service Provider (MSSP) delivering 24/7 security operations, managed detection and response (MDR), and SOC-as-a-Service to enterprise clients. Our ability to deliver best-in-class managed security depends on the strength of our relationships with leading technology vendors. We partner with companies like Fortinet and Microsoft to access the tools, programs, and support that power our services and set us apart in the market.

Requirements

Strong understanding of Cybersecurity Domains
Industry Training and Certifications such as: CISSP, CISM, GCIH, OSCP, CCSP…
Certificate, diploma or university courses in management, communication and administration.
5+ years of experience in Cyber Security roles (Engineering, Analyst, Consultant)
3+ years of Professional Services experience
1+ years of experience of SOC experience
2+ years of experience in requirements gathering and interaction with customers.
Excellent leadership and employee management skills
Excellent English verbal, written and presentation skills
Strong communicator with the ability to communicate effectively with different audiences.
Project Management and ITILv4 experience is a bonus

Responsibilities

Operational service delivery of all Professional Services mandates.
Design, implementation, and management of processes in accordance with Professional Services objectives, standards, and guidelines.
Ensure consistent time tracking by Engineers for accurate billing and future sales quotes.
Ensure optimized delegation of tasks and scheduling with help from the Project Managers.
Ensure client satisfaction while limiting work according to SOW’s and SLA’s.
Maintain team motivation and engagement, and elicit feedback from team members to provide the best solutions to clients.
Maintain and increase the overall skills and capabilities of Professional Services Engineers. Identify skill gaps and support Sales requirements for Channel Partner training and certifications.
Work with Project Managers to ensure accurate reporting of project status and billable hours.
Identify and execute opportunities to optimize operations.
Participate and assist in organizing content for weekly, monthly and quarterly client governance meetings
Ensure comprehensive & documented handoff to operations, for service onboarding activities.
Collaborate with sales teams (Technical side) and assist in scoping new opportunities.
Identify opportunities for business growth with existing clients.
Travel from time to time to meet key clients.