Manager, Professional Services

Greenway Health

1d

About The Position

The Manager, Professional Services will be responsible for leading and managing the delivery of consulting, implementation, and support services to clients. This role involves overseeing a team of consultants, working closely with clients, ensuring the successful execution of projects, and driving client satisfaction. The Manager will also play a key role in resource planning, budget management, and continuous improvement of service delivery processes.

Requirements

• Leadership and team management skills.
• Client relationship management experience.
• Project management skills, including scope and budget management.
• Resource planning and allocation experience.
• Experience in performance reviews and career development coaching.
• Ability to identify and implement best practices.
• Strong collaboration and communication skills.

Responsibilities

• Lead, mentor, and develop a team of consultants and technical specialists.
• Foster a positive and productive team environment, encouraging professional growth and collaboration.
• Ensure team members have performance and career development coaching and opportunities.
• Optimize team through identifying and building the skills necessary to deliver book of business sold through cross-training and best practice scheduling.
• Conduct regular performance reviews and provide feedback to team members.
• Ensure high client satisfaction and work towards long-term business relationships.
• Allocate and manage resources effectively to maximize efficiency and ensure project success.
• Track and manage to ensure projects are delivered within scope and budget.
• Prepare and deliver reports to senior management on project progress, resource usage, and financial status.
• Identify and implement best practices for service delivery and operational efficiency.
• Continuously assess and improve internal processes to enhance the quality and speed of service delivery.
• Collaborate with other departments to ensure a seamless client experience across the company.
• Collaborate with the sales team to provide sales quote approval, updates and ongoing support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees