(US) Manager, Professional Services
About The Position
At PointClickCare, we are a leading health tech company that's founder-led and privately held, empowering our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations. We reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. We empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives.
Requirements
- Undergraduate degree or equivalent work experience (preferred)
- Demonstrated management experience in an enterprise software environment (preferably SaaS)
- Demonstrated ability and experience in customer-facing positions (professional services, consulting, management)
- Experience managing a diverse and remote team, including recruiting, training, staffing, and performance management
- Knowledge of PointClickCare’s clinical/pharmacy solutions and the LTPAC landscape is an asset
- Strong operational management, project management, consulting, and process improvement skills
- Experience with change management principles and resilience to adapt with pivots in strategies and goals
- Experience in the planning and implementation of PointClickCare and/or EHR equivalent software; strong preference for experience in Healthcare (preferably LTPAC)
- Demonstrated expertise supporting the sales of professional services, including developing statements of work, pricing, and large-scale proposal development including but not limited to RFI, RFQ and RFPs
- Demonstrated ability to manage ambiguity and apply problem-solving skills to unique situations
- Demonstrated experience succeeding in a fast-paced environment and managing multiple projects simultaneously
- Excellent presentation skills, customer service, team building skills
- Proven track record of successful delivery of enterprise projects
Responsibilities
- Define and measure team performance against set objectives
- Develop and motivate a skilled delivery and consulting team
- Ensure successful delivery of all services engagements with a high degree of quality and customer satisfaction
- Manage and grow revenue and increase value contribution through effective utilization of resources
- Drive innovation, continuous improvement and guide the strategic direction of the consulting team
- Contribute to the strategic direction of the team through continuous improvements and proactively identifying areas for innovation to help drive significant and sustained growth
- Optimize team workflows to drive quality and efficiency
- Maintain working knowledge of the PointClickCare clinical/pharmacy solutions, industry trends and delivery methodologies
- Foster strong customer and partner relationships to drive delivery excellence, managing feedback and escalations, as needed
- Collaborate with internal stakeholders to identify and execute business growth strategies, develop hiring plans and develop supporting practices to drive product adoption
- Partner with the Services Pre-Sales Team to complete statements of work, showcasing the value of our services team and sharing measurable outcomes
- Facilitate cross-functional collaboration to ensure quality, scalability and efficiency
- Contribute to the Professional Services strategy for growth and participate actively in team and management strategy sessions
- Conduct performance evaluations, identify development opportunities and mentor the team
- Ensure resources availability, in collaboration with the Resource Management Office, to support forecasted/planned organizational delivery expectations
Benefits
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
