Manager, Professional Services

Cyncly•United States,

1d•$120,000 - $160,000•Remote

About The Position

Cyncly is a global technology company with over 2,400 employees and 70,000+ customers in more than 100 countries. The company specializes in software solutions that transform the way customizable products and spaces are imagined, designed, sold, managed, and manufactured. With over 30 years of experience, Cyncly serves industries such as Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring, operating across North & South America, Europe, Asia Pacific, and Africa. The company is currently expanding through organic growth and acquisitions, supported by private equity firms focused on technology. Cyncly aims to provide enhanced value to its customers through an expanded portfolio of end-to-end solutions and world-class support with a local touch.

Requirements

Proven experience managing teams in Professional Services or similar consulting/services environments.
Strong business acumen with hands-on experience managing revenue, margin, utilization, predictability, and other operational KPIs.
Demonstrated experience with capacity planning, staffing, and workload forecasting.
Prior exposure to external customer-facing services (Professional Services, Consulting, Implementation, Customer Success with billable components, etc.).
Experience dealing with ambiguous environments, building structure, and creating scalable processes from zero.
Fluency in English and experience collaborating remotely across multiple countries/time zones.
Applicants must be legally authorized to work in the country in which they are applying to work (United States or Canada).
English is required for this position due to regular communication with customers and colleagues located outside Quebec and the need to review technical documentation available only in English.

Nice To Haves

Experience with enterprise software implementations (ERP preferred).
Background in manufacturing or familiarity with manufacturing processes.
Experience in wood industry or furniture production.

Responsibilities

Lead a team of Consultants and Project Managers, focusing on people management, emotional intelligence, and wellbeing in a high-demand environment.
Drive revenue, margin, utilization, predictability, and related KPIs.
Oversee customer outcomes and ensure the team delivers high-quality implementations and enhancements for external customers.
Conduct capacity planning, resource allocation, staffing forecasting, and workload balancing across Implementation and PM functions.
Identify, structure, and implement standardized processes to reduce variability and improve repeatability.
Promote career development by creating career paths, supporting growth plans, and ensuring team members understand expectations and next steps.
Maintain regular communication with regional/global stakeholders, providing updates, raising risks early, and ensuring alignment.
Occasionally support sales by advising on services, scoping discussions, and recommending the right solution configuration to prospects.
Represent Professional Services with commercial awareness, ensuring decisions support revenue targets and customer success outcomes.