Manager, Professional Services Engineering

Augeo Affinity Marketing, Inc.•Saint Paul, MN

2d•Hybrid

About The Position

An Augeo Manager, Professional Services Engineering, is responsible for leading a team of software engineers that delivers custom, client-facing platform features and integrations across Augeo's B2B SaaS product suite. This is a dual-focus role: you'll spend roughly 40% of your time interfacing directly with clients -- gathering requirements, presenting technical approaches, managing expectations, and ensuring delivery satisfaction -- and 60% of your time leading your engineering team through sprint planning, architecture decisions, code quality oversight, mentorship, and hands-on technical guidance. Your team works across multiple technology stacks, including the Encore platform (.NET/C#/SQL Server) and the AWE platform (TypeScript/React/Node.js/AWS). You will need to be comfortable navigating both ecosystems and helping your engineers deliver high-quality solutions, regardless of the underlying technology.

Requirements

Exceptional communication skills -- able to present complex technical concepts to non-technical client stakeholders while also providing deep technical guidance to engineering team members
Demonstrated experience leading engineering teams, ideally 3+ years in a management or technical lead role
Strong ability to context-switch between client-facing conversations and hands-on engineering leadership without sacrificing quality in either domain
Experience prioritizing initiatives based on client business needs, revenue impact, and organizational capacity
Familiarity with both the .NET/C# ecosystem (including ASP.Net MVC, Entity Framework, SQL Server) and the TypeScript/React/Node.js ecosystem -- deep expertise in one with working knowledge of the other is acceptable
Experience with RESTful API design, integration patterns, and microservices architecture across client-facing platform implementations
AI coding assistants (GitHub Copilot, Cursor, Claude Code, or similar tools) with demonstrated experience applying them in professional delivery contexts
LLM API integration (OpenAI, Anthropic Claude, AWS Bedrock) and AI agent development for workflow automation
Experience with security best practices and compliance frameworks (SOC 2 Type II) in client-facing environments
Four-year college degree from a regionally accredited college or university in Computer Science, Information Technology, Engineering, or a related field
3+ years of direct client-facing experience in a professional services, consulting, or solutions engineering capacity
Senior-level experience within a technology team, including previous managerial experience leading software engineering teams
Experience working with JIRA and Confluence

Responsibilities

Translate client business requirements into development plans, clearly communicating scope, timelines, trade-offs, and delivery milestones
Build and maintain trusted relationships with client stakeholders, proactively managing expectations and ensuring high levels of delivery satisfaction throughout the engagement lifecycle
Partner with Sales and Account Management teams to support pre-sales technical scoping, effort estimation, and solution architecture for prospective and existing client engagements
Communicate project status, risks, and technical decisions to both client and internal stakeholders through regular status updates, demos, and executive summaries
Lead, mentor, and develop a team of software engineers delivering client-facing features and integrations across the Encore (.NET/C#/SQL Server) and AWE (TypeScript/React/Node.js/AWS) platforms
Champion AI-enabled development practices across the team, ensuring adoption of approved AI coding tools and identifying opportunities to automate repetitive workflows through custom AI agents
Establish team standards and best practices for effective AI tool usage and prompt engineering in the context of client delivery work
Ensure compliance with Augeo's SOC 2 Type II program and other security requirements, particularly when handling client data and integrations
Foster an innovative and inclusive team-oriented work environment that balances client urgency with sustainable engineering practices
Embrace Augeo's CORE values -- Collaborative, Objective, Responsive and Earnest in all areas

Benefits

Medical, Dental and Vision coverage with additional perks through third party vendors offering more virtual and in person care at your fingertips (must be in select locations)
Paid Long-Term disability and Life Insurance
HSA/FSA plans
Varying voluntary benefits such as critical, hospital, pet coverage and much more
Employee benefit education, campaigns and wellness opportunities
401k retirement matching and financial planning resources
Education reimbursement
Several EAP resources
13 paid holidays and PTO time
Rewards, incentives and gamification for birthdays, Work-aversery's, professional and personal milestones, company involvement and kudos
Employee referral bonuses
Employee group opportunities
Fun, casual and flexible working environment that embraces the hybrid workstyle
Career growth opportunities
Summer internship program