Manager, Production Services, Animation Series

Netflix•Los Angeles, CA

3d•$197,000 - $340,000•Onsite

About The Position

Vine Studios is Netflix's LA-based Series Animation production facility, offering collaborative review spaces, premium offline edit bays, a scratch room, and a screening room. Our Production Services team acts as the primary point of contact for engineering and technical operational support for productions at Vine Studios, helping shows navigate production and post production challenges from development through delivery, and partnering with our broader engineering teams to resolve issues that require deeper technical expertise. As the team grows, we're looking for a manager to lead its day-to-day operations and ensure productions get consistent, high-quality support.

Requirements

10+ years of experience in production or post engineering and/or production technology at a post production facility or studio
Strong people manager with demonstrated ability to lead and drive initiatives, develop strategy, and hold the team accountable
Experience leading, mentoring, and training direct reports and partners
Post production and production support background with deep knowledge of production and post-production workflows — including non-linear editing, color science, VFX, and audio mastering
Knowledge of the technical and artistic fundamentals of animation and VFX, including 2D and CG pipelines
Strong relationships and hands-on knowledge of key industry manufacturers, their tools, and software, such as Avid, Adobe Premiere, Foundry, and SyncSketch
Understanding of networking (switched IP protocols, DNS, ports), network storage, and workstation architectures and how they relate to and optimize production and post-production workflows and media management
Experience across Windows, Mac, and Linux operating systems and workstation hardware (GPUs, memory, etc.), along with the Google Tool Suite
Collaborative relationship builder who bridges technical and creative gaps in conversations, brings cross-functional teams together, and breaks down silos
Calm and decisive under pressure or in ambiguous situations — thinks on your feet and owns problems through to resolution
Stays current on emerging production and post production technologies; flags relevant developments to leadership

Responsibilities

Responsible for technical infrastructure and operations across specialty rooms and Editorial for Netflix Series Animation at Vine Studios, including on-site preventative maintenance and calibration to ensure optimum performance
Leads day-to-day operations of the production services team, managing and prioritizing workload and projects — triaging incoming issues, assessing urgency against production context, and escalating appropriately
Establishes and refines operational procedures for how the team triages, escalates, and resolves support requests — ensuring consistency and predictability
Identifies recurring support patterns; drives root cause analysis and implements systemic fixes to reduce repeat incidents and improve team efficiency
Builds a cross-training program so the team can support one another during periods of heavy workload and time off
Owns relationships with production managers, producers, and post production managers across active shows, maintaining regular proactive touch points to stay ahead of issues
Manages facility projects at Vine Studios including specialty room refreshes, edit bay upgrades, and infrastructure improvements in coordination with Media Systems and Production Engineering teams
Partners with engineering stakeholder teams to evolve tools, platforms, and workflows that meet the future needs of production workflows and pipelines
Partners with the in-house VFX Manager to implement color workflow guidance for productions and creative artists working remotely and at Vine Studios
Supports the creative infrastructure and pipeline, evaluating software needs and discussing solutions with production stakeholders
Works closely with internal tech support teams that handle initial production support, escalating issues to Production Services when necessary
Provides real-world perspective, setting the context, parameters, and business requirements, for Media Systems and Production Engineering partners to deliver Tier 2 & 3 levels of support
Manages screening room scheduling and usage across productions; ensures the team maintains operational readiness for screening and review room support
Develops and delivers guidance for productions on how to engage with the team — what support is available, how to escalate, and what to expect