Manager, Production Operations

FIS Global•Prairie Township, OH

About The Position

As a Production Operations Supervisor, you will oversee the day-to-day operations of production processing functions, ensuring service levels, quality standards, and business objectives are achieved. You will lead a team of operations and support professionals, providing direction, coaching, and performance management while driving process improvements, operational excellence, and a high-performance work environment. The shift varies.

Requirements

High school diploma or equivalent.
Typically a minimum of 4 years of relevant operations or production experience.
Strong problem-solving, communication, and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Bachelor's degree.
Previous leadership, supervisory, or team lead experience.
Experience leading teams in a high-volume production, print, manufacturing, or operations environment.
Experience with process improvement and performance metrics.
Knowledge of workforce planning, scheduling, and operational reporting.

Responsibilities

Lead daily production operations, ensuring service levels, quality standards, and business objectives are met.
Coach, develop, and manage team performance, including scheduling, goal setting, and performance reviews.
Monitor workflow, resolve operational issues, and support client and business needs.
Analyze operational metrics and implement process improvements to increase efficiency and productivity.
Ensure compliance with company policies, procedures, and regulatory requirements.