Manager, Production Operations
About The Position
The Manager, Production Operations oversees the end-to-end execution of production, fulfillment, and order management across multiple business channels including eCommerce, Tour, and Retail. This role ensures all manufacturing orders move efficiently from placement through delivery, driving operational accuracy, vendor accountability, and KPI performance for On-Time Delivery, Goods Receipt, and end-to-end cycle time. The Manager partners closely with Product Development, Logistics, Finance, and Brand Management to ensure timely movement of goods, data accuracy across systems, and alignment with financial and operational goals.
Requirements
- 3-5 years of experience in production operations, supply chain, or order management, preferably in consumer products, apparel, or entertainment merchandise
- Experience using Navision (Microsoft Dynamics) or similar ERP system
- Advanced proficiency in Excel, including pivot tables, V-lookups, and data reporting
- Strong understanding of production manufacturing and vendor management processes
- Excellent organizational, analytical, and problem-solving skills
- Strong communication and interpersonal skills for cross-functional coordination
- Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment
- Bachelor’s degree in Business, Supply Chain, Operations, or related field preferred
Responsibilities
- Lead the production operations workflow from order placement through delivery, ensuring on-time and accurate shipment of all products, materials, and supplies.
- Oversee daily production and order tracking within ERP (Navision) and project management systems to maintain visibility to goods on order, WIP, and in transit.
- Manage vendor and 3PL communication to ensure adherence to production timelines, shipping accuracy, and documentation compliance.
- Ensure goods receipt and invoice accuracy by coordinating with Finance for timely payment processing and reconciliation.
- Maintain production dashboards and KPIs, tracking On-Time Delivery, cycle times, and exceptions across territories and suppliers.
- Proactively identify and resolve issues related to delays, shortages, damages, or data inconsistencies across systems.
- Supervise production operations coordinators or support staff, providing direction, workload management, and training as needed.
- Implement process improvements to strengthen data integrity, system efficiency, and operational accuracy across ERP and production tools.
- Drive cross-functional communication with Brand Management, Logistics, and Finance to ensure business continuity and performance alignment.
- Maintain an organized view of outstanding production orders and report status updates to leadership on delivery performance and potential risks.
- Champion operational excellence and team collaboration, managing up where necessary to remove roadblocks and improve throughput.
Benefits
- Comprehensive medical, dental, and vision coverage
- 100% coverage for out-patient in-network mental health services
- Fertility coverage for eligible medical plan participants
- Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
- Student Loan Repayment Assistance
- Tuition Reimbursement
- 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
- Flexible Paid Time Off (PTO) for exempt employees
- 3-weeks PTO for non-exempt employees
- 2-weeks paid Winter Break
- 10 Company Holidays (including Juneteenth and Wellbeing Day)
- Summer Fridays (between Memorial Day and Labor Day)
- Generous paid parental leave for every type of parent
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
