About The Position
Northwell Health is seeking a Manager of Clinical Experience & Digital Platforms within Enterprise Digital Services (EDS) to lead the design, integration, and activation of a unified, technology-enabled care experience across inpatient, ambulatory, and virtual settings. This role is responsible for ensuring Epic, digital health platforms, telehealth capabilities, and in-room technologies operate as a single, integrated experience layer, supporting Northwell’s strategy to deliver a seamless, consumer-grade, hospitality-driven patient and provider experience across all sites of care.
Requirements
- Bachelor's Degree required, or equivalent combination of education and related experience.
- 6-8 years of relevant experience.
- 2-5 years of leadership / management experience, required.
- Epic certification is required.
Nice To Haves
- Minimum of 5–7 years of experience in healthcare technology, digital health, or clinical systems.
- Demonstrated experience with Epic workflows and/or integration across care settings.
- Experience supporting large-scale healthcare initiatives (e.g., go-lives, new builds, acquisitions).
- Strong understanding of clinical and operational workflows across inpatient and ambulatory environments.
- Experience with virtual care / telehealth platforms and workflows.
- Experience with in-room or bedside patient engagement technologies.
- Experience supporting capital construction projects or facility activations.
- Master’s degree (MBA, MHA, or related field) preferred.
Responsibilities
- Partner with Epic application teams to embed workflows across Digital Patient Experience engagement (e.g., MyChart, bedside platforms) and Clinical operations and communication.
- Ensure alignment of workflows across inpatient, ambulatory, and virtual care environments.
- Position Epic as the core platform enabling end-to-end experience delivery.
- Lead development and deployment of digital and smart room capabilities, focusing on user-centered design, adoption, and measurable experience outcomes for patients and clinicians.
- Establish a “single technology hub” model for care environments by integrating in-room/bedside technologies, virtual care platforms, and Epic workflows and patient engagement tools.
- Reduce fragmentation across systems and standardize experience across sites.
- Evaluate new in room technologies against financials and actual usability.
- Apply consumer-grade and hospitality principles to clinical environments, focusing on intuitive, low-friction user experiences and self-service patient capabilities that reduce non-clinical workload.
- Support improved patient satisfaction, engagement, and workforce efficiency.
- Lead coordination across Enterprise Digital Services (EDS), Epic application teams, Virtual health / digital care teams, Clinical and operational leadership, Facilities, construction, and vendor partners.
- Serve as a key integrator across clinical, technical, and operational domains.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
