Epic Manager-Future Clinical Environment & Innovations -Manager, Product Services & Management

Northwell•Melville, NY

10d•$121,200 - $212,100

About The Position

Northwell Health is seeking a Manager of Clinical Experience & Digital Platforms within Enterprise Digital Services (EDS) to lead the design, integration, and activation of a unified, technology-enabled care experience across inpatient, ambulatory, and virtual settings. This role is responsible for ensuring Epic, digital health platforms, telehealth capabilities, and in-room technologies operate as a single, integrated experience layer, supporting Northwell’s strategy to deliver a seamless, consumer-grade, hospitality-driven patient and provider experience across all sites of care.

Requirements

Bachelor's Degree required, or equivalent combination of education and related experience.
6-8 years of relevant experience and 2-5 years of leadership / management experience, required.
Epic certification is required

Nice To Haves

Minimum of 5–7 years of experience in healthcare technology, digital health, or clinical systems
Demonstrated experience with Epic workflows and/or integration across care settings
Experience supporting large-scale healthcare initiatives (e.g., go-lives, new builds, acquisitions)
Strong understanding of clinical and operational workflows across inpatient and ambulatory environments
Experience with virtual care / telehealth platforms and workflows
Experience with in-room or bedside patient engagement technologies
Experience supporting capital construction projects or facility activations
Master’s degree (MBA, MHA, or related field) preferred

Responsibilities

Partner with Epic application teams to embed workflows across Digital Patient Experience engagement (e.g., MyChart, bedside platforms), Clinical operations and communication.
Ensure alignment of workflows across inpatient, ambulatory, and virtual care environments.
Position Epic as the core platform enabling end-to-end experience delivery.
Lead development and deployment of digital and smart room capabilities, focusing on user-centered design, adoption, and measurable experience outcomes for patients and clinicians.
Establish a “single technology hub” model for care environments by integrating in-room/bedside technologies, virtual care platforms, Epic workflows and patient engagement tools.
Reduce fragmentation across systems and standardize experience across sites.
Evaluate new in room technologies against financials and actual usability.
Apply consumer-grade and hospitality principles to clinical environments, focusing on intuitive, low-friction user experiences and self-service patient capabilities that reduce non-clinical workload.
Support improved patient satisfaction, engagement, and workforce efficiency.
Lead coordination across Enterprise Digital Services (EDS), Epic application teams, Virtual health / digital care teams, Clinical and operational leadership, Facilities, construction, and vendor partners.
Serve as a key integrator across clinical, technical, and operational domains.