Manager: Product Sales & Services

Vail Resorts • Avon, CO

9d • $64,000 - $71,000 • Onsite

About The Position

Service is the foundation of everything we stand for at Vail Resorts, and our Product Sales team is no exception to creating this experience of a lifetime. Responsible for managing product and service sales operations, Product Sales Managers are devoted leaders committed to staff development and guest experience.

Requirements

• High School Diploma or GED Equivalent required; some college preferred
• 2+ years, hiring, onboarding, and coaching a team of employees.
• 3-5 years’ supervisory experience in a related field
• Strong computer skills including Microsoft applications
• Flexibility to work both inside and outside with exposure to the elements
• Flexible schedule – ability to work holidays and weekends.
• Must be able to communicate fluently in English.

Nice To Haves

• some college preferred

Responsibilities

• Proactively anticipate guest needs and deliver exceptional service aligned with Vail Resorts’ “Experience of a Lifetime” promise. Monitor Guest Experience (GX) feedback and implement timely follow-ups and service improvements.
• Lead the strategic management of Ticket, Season Pass, and Ski & Snowboard School offerings, ensuring product accuracy and availability across all sales locations. Administer guest data collection protocols and oversee the creation, monitoring, and optimization of departmental KPIs to drive performance and guest satisfaction.
• Recruit, train, and schedule staff with a focus on building high-performing teams. Set clear goals and expectations, provide ongoing coaching and feedback, and conduct mid-season and end-of-season evaluations. Foster a culture of employee engagement, accountability, and continuous development.
• Prepare, manage, and monitor departmental budgets, ensuring fiscal responsibility and alignment with business objectives. Make data-informed decisions to optimize resources and drive profitability.
• Effectively utilize Vail Resorts’ enterprise systems including RPOS, Guest Connect, Workday, SuccessFactors, Coupa, The Lift, and Concur. Partner with corporate IT to test and implement POS software upgrades, ensuring operational readiness and system optimization.
• Build strong partnerships with Ski & Snowboard School, Finance, Marketing, Human Resources, Mountain Activities, and other departments to align strategies, share insights, and drive collective success.
• Actively promote and embody Vail Resorts’ Mission and Core Values. Demonstrate and cultivate the company’s Leadership Competencies: Out Front, Connect, Drive, Develop, Passion, and Re-Imagine—inspiring teams and elevating the guest and employee experience.

Benefits

• Free passes for employees
• employee discounted lift tickets for friends and family
• free ski lessons
• employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED