Manager: Product Sales & Services-Temporary

Vail Resorts • Whistler, BC

13d • CA$55,803 - CA$79,718 • Onsite

About The Position

This is a 12-month temporary leave cover position running from August 30th, 2026, to August 29th, 2027. The role involves managing the daily operations of Product Sales and Services locations and maintaining a strong, cohesive team to ensure an "experience of a lifetime" for employees and guests. The Product Sales and Services Manager collaborates with the Senior Manager and other Managers on long-term planning and execution of business objectives, focusing on Safety, Guest & Employee Experience, and Financials. This is achieved through quality control, training, staff performance development, teamwork, communication, guest relations, administrative duties, and self-development. The role is responsible for hiring all Product Sales and Services staff, from front-line to assistant manager.

Requirements

• High school education or equivalent
• Minimum of 4 years guest relations experience
• Minimum of 2 years supervisory/management experience
• Ability to read, write, speak, and comprehend English language proficiently
• Able to lift and carry 30 lbs
• Able to work in all weather conditions including winter snow and summer sunshine
• Able to stand for long periods of time.
• Strong Computer Skills: Coupa, MS Word, Excel, PeopleSoft, email, etc.

Responsibilities

• Champion an engaging employee experience by creating a fun, inclusive, and motivating work environment that drives engagement, retention, and high performance across all PSS teams.
• Foster a culture of service excellence across all PSS locations with the goal of providing an experience of a lifetime for our guests.
• Oversee PSS frontline teams, ensuring consistent execution of sales standards, accuracy of information shared with guests, and appropriate product recommendations across all lines of business that align with guest needs and resort objectives.
• Lead change initiatives effectively, demonstrating agility, clear communication, and strong decision-making in a fast-paced, seasonal environment.
• Adapt quickly to evolving business needs including fluctuations in volume, weather, staffing, and product offerings, while maintaining service quality and operational efficiency.
• Collaborate closely with resort leadership and central partners (including Mountain Operations, Ski & Ride School, Bike School, and Sales teams) to continuously improve and streamline the end-to-end guest purchase journey across summer and winter activities.
• Partner with the PSS Centre of Excellence to successfully implement new tools, processes, programs, and initiatives, ensuring local adoption and alignment with enterprise standards.
• Understand PSS key performance indicators, report on performance, and help to build and execute on the seasonal strategy to meet and exceed targets.
• Provide service recovery and issue resolution by working directly with guests and staff to address concerns related to PSS products and a broad range of Whistler Blackcomb services, ensuring fair, timely, and guest-focused outcomes.
• Develop staff training programs for both pre- and in-season training.
• Oversee onboarding, training, and ongoing coaching for PSS frontline staff, supervisors, and Assistant Managers (ASMs), ensuring clear expectations, skill development, and accountability.
• Promote a culture of continuous professional development within PSS by supporting career progression, skill-building opportunities, and performance feedback.
• Conduct mid-season and end-of-season performance reviews for direct reports, providing constructive feedback, recognition, and development planning.
• Manage payroll, staffing levels, and scheduling to align with business demand, labor budgets, and key performance metrics while supporting the employee experience.
• Assist in preparing annual fiscal and capital budgets with Senior Manager.
• Build a culture of staff safety through training, coaching and monitoring.
• Exhibit strong personal ownership and initiative, independently driving learning, capability building, and effectiveness in the role within a dynamic, fast paced environment.
• Perform other related duties as assigned, contributing flexibly to the overall success of the PSS operation and resort objectives.

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• RSP Options (after 12 months or 2000 cumulative hours of service)
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED