Manager, Product Owner
About The Position
The Manager, Product Owner for the CEC Engage Team drives the evolution of Marriott's Empower Engage capabilities, including Specialty desks, OCA, CRT, Missing Stays, Loyalty, and Case Management. The role partners with business stakeholders, architects, engineering teams, QA, and dependent domain teams to define product capabilities, maintain a prioritized backlog, and deliver customer and business value. The position combines product thinking, business analysis, stakeholder management, and agile delivery. It translates complex business needs into detailed requirements aligned with strategic priorities and platform roadmaps, supporting scalable, reliable, and seamless CEC associate experiences.
Requirements
- Bachelor’s degree in information technology, computer science, or a related field, or equivalent professional experience.
- At least 5 years of experience in product management or software development in an Agile environment.
- Experience writing user stories, acceptance criteria, epics, and process documentation.
- Experience with Jira, Confluence, Agile methodologies, and cross-functional product teams.
- Strong understanding of CEC processes covering multiple areas within the CE.
Nice To Haves
- Strong stakeholder management and communication skills.
- Ability to balance strategic planning with hands-on delivery execution.
- Experience working with Empower Engage.
Responsibilities
- Own and maintain the product backlog, ensuring features, epics, and stories align with business priorities.
- Prioritize work based on customer value, operational impact, strategic initiatives, and technical dependencies.
- Build and refine backlog items for upcoming sprints, program increments, and future releases.
- Ensure stories meet the Definition of Ready and are prepared for development execution.
- Gather, analyze, and document business requirements from stakeholders across multiple domains.
- Translate business needs into clear user stories, acceptance criteria, process flows, and business rules.
- Lead functional story refinement sessions and collaborate with technical leads during solution reviews.
- Ensure requirements are complete, testable, and understandable for engineering and QA teams.
- Participate in sprint planning, backlog grooming, demos, retrospectives, and release activities.
- Partner with Scrum Masters, engineers, and quality engineers to remove ambiguity and support delivery.
- Monitor progress against commitments and proactively address risks, blockers, and dependencies.
- Validate completed work against acceptance criteria and business expectations.
- Serve as the primary liaison between business stakeholders and technical delivery teams.
- Facilitate alignment across dependent domains, including Loyalty, Guest Profile, and other platform services.
- Communicate priorities, delivery status, risks, and upcoming initiatives to stakeholders and leadership.
- Support executive updates, demos, and product reviews.
Benefits
- 401(k) plan
- Stock purchase plan
- Discounts at Marriott properties
- Commuter benefits
- Employee assistance plan
- Childcare discounts
- Medical coverage for full-time positions
- Dental coverage for full-time positions
- Vision coverage for full-time positions
- Health care flexible spending account for full-time positions
- Dependent care flexible spending account for full-time positions
- Life insurance for full-time positions
- Disability insurance for full-time positions
- Accident insurance for full-time positions
- Adoption expense reimbursements for full-time positions
- Paid parental leave for full-time positions
- Educational assistance for full-time positions
- Washington employees accrue paid sick leave and PTO and are eligible for a minimum of 9 holidays annually.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
