Manager, Product Operations UPRV

Universal Orlando•Orlando, FL

25d

About The Position

The Manager of Product Operations runs the vacation package operations for both Universal Orlando Resort and Universal Studios Hollywood, in addition to overseeing the configuration for ticket only sales. This role is responsible for ensuring that vacation packages and all ancillary products are built with excellence and operate correctly across all distribution systems (online, call center and travel agencies). Responsibilities include leading technology enhancements with the vendor, building and maintaining vacation packages & products, team leadership, project management and optimizing the customer/agent experience.

Requirements

5+ years: Product Development; or equivalent combination of education and experience.
Extensive computer knowledge and proficiency in business software applications.
Proven ability to develop presentations and present concepts and/or business recommendations clearly.

Nice To Haves

Bachelor’s degree is preferred in Business Administration or Information Systems.
Prior experience leading a team is preferred.

Responsibilities

Manage product development cycles to ensure successful product release (this includes actively participating in the product build work and communication to partners on status and/or additional business inputs needed).
Lead a team of product analysts (managing their workload, helping them troubleshoot issues and supporting their career & knowledge development).
Provide technical support for the Call Center, Operations, Guest Services, Finance, Accounts Payable to resolve day-to-day system issues.
Reviews documentation handed off by Internal Partners for provisions, terms and conditions and implements into database.
Participates in defining requirements for future technology enhancements, partnering with the vendor for business testing and implementation.
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training, and team member involvement activities.
Perform other duties as assigned.