Manager, Product Management
About The Position
The Security Solutions Organization (SSO) encompasses Mastercard's security offerings beyond the transaction, providing customers with a tailored portfolio of solutions in Cyber Security, Identity & Fraud, and Disputes. This role is focused on the North American Market (NAM) and supports a remote employee within the NAM business environment. The team's objective is to ensure the long-term competitiveness of payment network security solutions and grow revenue by delivering more value to customers. The Product Manager will be responsible for executing the go-to-market strategy, defining product value proposition and pricing, creating sales and delivery materials, and enabling sales and delivery teams to optimize revenue. The role will support products such as First-Party Trust, Return Risk Intelligence, Scams, and emerging products in the First-Party Fraud space. Product Managers in Security Solutions translate customer understanding into valuable products, balance long-term product direction with current needs, act as connectors between commercial and technical teams, drive globally relevant solutions with regional considerations, and set product direction collaboratively.
Requirements
- Payments Industry Experience
- Great project management skills: highly organized and able to deal with multiple and competing priorities
- Experienced in customer-facing roles – driving critical business discussions, deepening engagement, and demonstrating empathy to understand customer pain points
- Experienced in driving end to end execution of initiatives – particularly in a cross-functional environment, managing and prioritizing competing initiatives
- Strong communication & influencing skills to work with internal and external stakeholders, with ability to clearly articulate problem statements and opportunity areas
- Strong analytical skills - analyze complex data sets, identifying trends, and generating meaningful insights. Evaluate key metrics and performance indicators to drive continuous improvement
- Experience in developing and executing go-to-market strategies for products and tactics to optimize the revenue
- Demonstrated ability to work independently and with minimal day-to-day supervision
- Ability to quickly learn about technologies and navigate in a global business environment with colleagues that are located around the globe
Responsibilities
- Act as an expert, advocate, and champion for Security Solutions products (RRI, FPT, Scams, and new first-party fraud solutions)
- Coordinate across cross-functional teams for product sales, usage, and continuous product enhancement
- Play a key role in rolling out new solutions focused on existing and new segments, use cases (e.g., real time alerts), and networks
- Prioritize development efforts as they align against business strategy
- Build strong working relationships with a diverse group of internal and external stakeholders to achieve product goals
- Engage with customers to capture the client feedback (VOC, NPS) and identify opportunities for continuous product improvement
- Support externally facing customer engagements, including strategic customer discussions, product education, feedback capture, and follow-up needed to advance adoption and value realization
- Represent and support Mastercard participation in relevant industry forums and associations, including Merchant Risk Council, Global Anti-Scam Alliance, and Merchant Fraud Alliance, to gather market insights, strengthen ecosystem relationships, and inform product strategy
- Accountable for measuring and optimizing the product usage KPIs – number of enrollees, number of active users etc.
- Support the customer life cycle strategy that enable the business to acquire new customers and retain customer base increasing the lifetime value
- Find revenue optimization opportunities by cross selling and upselling collaborating with different verticals
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- 16 weeks of new parent leave
- up to 20 days of bereavement leave
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time
- 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
