Manager - Product Management - Travel Communication Platform
About The Position
Join the fast-growing Capital One Travel team as we transform the way customers book and experience travel. As a digital-first business, we are building an industry-leading travel booking platform that customers love - delivering unique, differentiated benefits to our millions of customers while powering the headline marketable benefits of our credit card products. In this Manager-level role, you will own our overarching communications platform strategy. You will take the reins of our newly developed Email Templating Engine, charting its strategic expansion beyond servicing to encompass marketing capabilities and deep data personalization. Furthermore, you will define the greenfield strategy for SMS engagement and explore how artificial intelligence can intelligently layer into our critical communications.
Requirements
- Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing OR Bachelor's degree in any field and at least 3 years of Product Management experience
- Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
- Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
- Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
- Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
- Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
Nice To Haves
- Experience translating business strategy and analysis into consumer facing digital products
Responsibilities
- Own the end-to-end strategy and product roadmap for Capital One Travel's multi-channel communications platform, defining the future state of servicing emails, marketing emails, and SMS.
- Take ownership of the newly built Email Templating Engine, driving its expansion from servicing communications into dynamic, personalized marketing use cases.
- Transform our nascent SMS capabilities by developing a comprehensive, forward-looking strategy for how we leverage text messaging to drive customer engagement and value.
- Explore and define how we can responsibly and effectively layer Artificial Intelligence into our critical servicing and marketing messaging to enhance relevance and operational efficiency.
- Strategize and execute the integration of rich personalization data into our communications engine, ensuring messages are highly relevant and well-managed.
- Unify fragmented, channel-specific tooling into a scalable, self-serve system. Enable partner teams to independently launch routine updates and campaigns, significantly reducing engineering overhead for BAU changes.
- Lead multi-phase platform migrations with clear scope boundaries, rigorous go/no-go gates, and credible fallback plans to ensure seamless transitions.
- Establish and own key performance indicators that demonstrate platform value, such as time-to-launch, delivery/engagement guardrails, and partner enablement velocity.
- Partner closely with Legal, Risk, and Compliance teams to seamlessly embed regulatory requirements and governance into the platform by design.
Benefits
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
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What This Job Offers
Job Type
Full-time
Career Level
Manager
