Manager, Product Management - IVR Platform
About The Position
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team Capital One’s IVR (Interactive Voice Response) team owns the "front door" to our brand—the critical first point of contact for millions of customers seeking clarity, support, and resolution. We aren't just managing a phone menu; we are building a sophisticated, AI-driven conversational platform that serves as the gateway to the IVR experiences across Card, Bank, and Auto. About the Role As Product Manager of the IVR Platform, you will own the end-to-end strategy, roadmap, and success of the foundational capabilities that power the enterprise platform. This role sits at the center of our AI roadmap — you'll shape how we test and enable the AI capabilities that each LOB IVR team will leverage. You'll partner closely with engineering and product, translating cross-LOB priorities into a strategic roadmap that relentlessly improves the platform's availability and usability, while building the common capabilities that make great customer experiences possible for every IVR team across the enterprise. Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management: Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
Requirements
- Currently have, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing
- OR Bachelor's degree in any field and at least 3 years of Product Management experience
Nice To Haves
- Experience translating business strategy and analysis into consumer facing digital products
Responsibilities
- Own the end-to-end strategy, roadmap, and success of the foundational capabilities that power the enterprise platform.
- Shape how we test and enable AI capabilities that each LOB IVR team will leverage.
- Partner closely with engineering and product, translating cross-LOB priorities into a strategic roadmap.
- Relentlessly improve the platform's availability and usability.
- Build common capabilities that make great customer experiences possible for every IVR team across the enterprise.
Benefits
- performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
