Manager, Product Management - Intelligent Routing Product Manager (US Card)

Capital One • McLean, VA

4d • $149,800 - $205,100 • Hybrid

About The Position

Capital One is hiring a Product Manager for its Intelligent Routing team, which manages platform components and services that route work to the right agent to support customer servicing. The role manages the Optimized Task Tracking and Routing platform and its infrastructure, enabling it to adapt to network demands and route different types of work—such as cases, calls, and chats—to the best agent at a given time.

The Product Manager collaborates with engineering and cross-functional teams to deliver backend products and API integrations, serves internal customers and agents, and leads product planning and execution. The role is designated hybrid and requires adherence to Capital One’s hybrid policy for on-site presence at the employee’s designated office. The position may be based in Chicago, McLean, New York, Richmond, or another location with an applicable pay range.

Requirements

• Currently has, or is in the process of obtaining, a bachelor’s or master’s degree in a quantitative field, Business, or Marketing, with the required degree expected on or before the scheduled start date; alternatively, a bachelor’s degree in any field and at least 3 years of Product Management experience.
• A bachelor’s or master’s degree in a quantitative field may be in Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems, or a related quantitative field.
• Capital One will not sponsor a new applicant for employment authorization or provide immigration-related support for this position.

Nice To Haves

• Experience translating business strategy and analysis into consumer-facing digital products.

Responsibilities

• Demonstrate knowledge of and passion for backend products and API integrations, collaborating with cross-functional teams to build an effective ecosystem.
• Lead an engineering team in designing and delivering product features for internal customers and agents.
• Build a product roadmap, own the backlog, and prioritize high-leverage features using qualitative and quantitative data.
• Build and maintain relationships with key stakeholders to influence and advance the product agenda.
• Reduce operational risks by strengthening controls and monitoring key processes.
• Apply Capital One’s Product Framework: human-centered product thinking, business focus, technology-driven solutions, integrated problem solving, and transformational leadership.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
• Eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager