Manager, Product Management - Intelligent Routing Product Manager (US Card)

Capital One • McLean, VA

2d • $149,800 - $205,100 • Hybrid

About The Position

Capital One Product Management is focused on reimagining the status quo, identifying value-creation opportunities, and driving innovative, sustainable customer experiences through technology. The Intelligent Routing team manages platform components and services that route work to agents to support customer servicing. This Product Manager will manage the Optimized Task Tracking and Routing platform and its infrastructure, making it flexible enough to meet network demands and route different types of agent work—including cases, calls, and chats—to the best agent at a given time.

The role calls for product knowledge and interest in backend products and API integrations, along with collaboration across teams. The Product Manager will lead an engineering team, develop and prioritize a data-informed roadmap and backlog, build stakeholder relationships, and strengthen operational controls and monitoring to reduce risk. The position is hybrid and follows Capital One’s hybrid policy for required onsite presence at the designated office.

The Capital One Product Framework identifies five areas of expected proficiency: Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, and Transformational Leadership. The role is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Salary ranges vary by listed location: Chicago and Richmond, $149,800–$171,000; McLean, $164,800–$188,100; and New York City, $179,700–$205,100. The position is expected to accept applications for at least five business days.

Requirements

• Currently has, or is in the process of obtaining, a bachelor's or master's degree in a quantitative field, Business, or Marketing, with the degree expected by the scheduled start date; alternatively, a bachelor's degree in any field and at least 3 years of Product Management experience.
• Knowledge of and passion for backend products and API integrations.
• Ability to collaborate with cross-functional teams.
• Ability to lead an engineering team and build and prioritize a product roadmap and backlog using qualitative and quantitative data.
• Ability to build stakeholder relationships and strengthen operational controls and monitoring.

Nice To Haves

• Experience translating business strategy and analysis into consumer-facing digital products.

Responsibilities

• Manage the Optimized Task Tracking and Routing platform and its underlying infrastructure.
• Lead an engineering team in designing and delivering product features for internal customers and agents.
• Build a product roadmap, own the backlog, and prioritize high-leverage features using qualitative and quantitative data.
• Build and maintain relationships with key stakeholders to influence and advance the product agenda.
• Reduce operational risks by strengthening controls and monitoring key processes.
• Collaborate with cross-functional teams on backend products, API integrations, and the broader product ecosystem.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, potentially including cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager