Manager, Product Management, Axon Human Intervention
About The Position
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team We are seeking Product Managers to work on Axon, a Capital One developed platform that drives customer and agent experiences whenever human intervention is required to ensure we make the right decision. Our team owns a critical portion of our credit card acquisitions business, managing all exception scenarios where human action is required to resolve a decision. Our vision centers on unlocking growth and reducing friction by making these interventions immediate and seamless. As part of the team, you will help understand our users' needs, define the direction of the platform, and scale emerging technologies for enterprise usage alongside an amazing team. In this role, you will collaborate with internal business customers, architects, engineers, analysts, process, and operations leaders to define the Axon product strategy. We are seeking Product Managers who are motivated to develop elegant, modernized solutions that simplify platform maintenance while creating great experiences for internal users and Capital One customers. Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management: Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
Requirements
- Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing OR Bachelor's degree in any field and 3 years of Product Management experience
Nice To Haves
- Experience translating business strategy and analysis into consumer facing digital products
Responsibilities
- Understand our users' needs
- Define the direction of the platform
- Scale emerging technologies for enterprise usage
- Collaborate with internal business customers, architects, engineers, analysts, process, and operations leaders to define the Axon product strategy
- Develop elegant, modernized solutions that simplify platform maintenance while creating great experiences for internal users and Capital One customers
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
