Manager, Product Management - Workforce & Intelligent Routing Data Product Manager
About The Position
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team The Workforce & Intelligent Routing platform is the central engine that powers how our enterprise connects customers with the right expertise at the exact right moment. We aren't just moving tickets; we are building the intelligent data backbone that optimizes our most valuable resource: our people. This team sits at the intersection of human capital and machine intelligence, creating the data products that dictate the efficiency and experience of our entire global workforce.
Requirements
- Currently have, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing OR Bachelor's degree in any field and at least 3 years of Product Management experience
Nice To Haves
- Experience translating business strategy and analysis into consumer facing digital products
Responsibilities
- Define the approach and long-term strategy for how workforce data is consumed across the entire organization.
- Partner with Card Data, Enterprise Data, and Technology teams to ensure our data products aren't just silos, but foundational assets for the whole company.
- Build data products that actively solve complex problems for diverse user groups.
- Go deep with data engineers on publishing patterns and ecosystem architecture, then pivot to lead high-level strategic sessions with executive stakeholders.
- Obsess about internal and external customer needs to reimagine and innovate product solutions.
- Deliver game-changing outcomes by focusing on leverage and execution excellence.
- Leverage technology to deliver innovative and resilient solutions that enable both near term and long term value.
- Identify and resolve complex problems to deliver outcomes while mitigating product risks.
- Lead cross functional teams to solve customer problems and drive organizational alignment.
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
- Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
