Manager, Product Experience Design

Mastercard•Purchase, NY

About The Position

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. The Global Consumer Products and Processing Team is searching for a visionary Design Manager to partner with the Consumer Core products and Processing management team to deliver best-in-class products that generate value for both customers and end users, driving tangible business results.

Requirements

Skilled champion of human-centred design.
Craft interfaces that are both intuitive and visually engaging, always prioritizing the needs and preferences of the end user.
Excel at collaboration, working seamlessly across teams to transform complex ideas into innovative and user-friendly solutions.
Proven track record of leading product design initiatives, from understanding customer problems and validating solutions to crafting exceptional user experiences.
Excel at translating strategic direction into actionable plans, effectively mobilizing resources to achieve desired outcomes.
Deep understanding of user experience, business objectives, and the technologies involved in creating well-rounded products.
Stay informed about design best practices across multiple industries, continuously seeking inspiration and innovation.
Actively advocate for and utilize Design Thinking methodology, boasting a successful track record of bringing products to market using this approach.
Champion an inclusive, people-centric, and data-driven design philosophy, valuing both qualitative and quantitative research methodologies.
Sharp mind that questions the status quo, constantly seeking ways to improve and optimize solutions.
Proven history of delivering high-quality work that consistently meets or exceeds established standards.

Responsibilities

Collaborate with product, engineering, and stakeholders to ensure a consistent, unified, and high-quality customer experience across all touchpoints.
Prioritize design initiatives, address roadblocks, and provide clear direction as the central design voice during planning.
Drive teamwork by hosting design workshops and reviews, involving partners, and creating collaborative opportunities to cultivate innovation.
Manage complex design projects, overseeing scope, resource allocation, and timelines to deliver high-quality results that meet established goals.
Establish and enforce design standards, ensuring visual design and user experience (UX) decisions align with these standards for a cohesive brand experience.
Maintain and guard in the implementation of Made design system across all programs and products.
Provide design materials to win new business and create narratives for pitch teams.
Review and approve design deliverables to maintain consistently high-quality standards.

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
16 weeks of new parent leave
up to 20 days of bereavement leave
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement