Manager, Product Development

Blue Cross and Blue Shield of North Carolina

1d•Hybrid

About The Position

This position is responsible for leading/performing the evaluation of opportunities and leading research of new products/services, product enhancements and product re-design. Evaluate potential and practicality through the analysis, design, development, and documentation of all development opportunities. Responsible for the ultimate commercial launch of all product development initiatives as identified.

Requirements

Bachelor's degree or advanced degree (where required)
8+ years of experience in related field.
In lieu of degree, 10+ years of experience in related field.
Experience working in Agile environments with knowledge of both the Product Manager and Product Owner roles
Strong understanding of Call Center metrics and functions with a digital and AI focus
Experience with Salesforce and Genesys, specifically project work that relates to integration of the products and capability roadmaps with feature implementation

Nice To Haves

5+ years of people leadership
5+ years of Agile experience as a Product Manager, Product Owner, or Scrum Master
Demonstrated Operational Strategy Experience
Familiarity with Call Center strategy and metrics

Responsibilities

Lead development or delivery of approved projects supporting all consumer capabilities and lines of coverage including, but not limited to, consumer engagement, core health, and ancillary offer development
Responsible for ensuring the timely and accurate delivery of product design or delivery documents developed by the product development team
Oversee projects, processes and performance reports including ensuring that agreed upon milestones are met and project gate checks are performed as prescribed in a timely, accurate manner
Ensures that product roadmaps are created and maintained to support the maturity of the capabilities in collaboration with the product stakeholders and delivery teams
Sequence and prioritize dependent capabilities across consumer engagement and product offers
Evaluate and identify project dependencies to ensure alignment; diagnose, solution and communicate change requests as needed
Serve as the conduit related to timely and accurate information exchange and updates with the PMO, Transformation Office, and business owners to track and report on project delivery, monitor scope, budget and shared corporate resource hours
Develop corporate wide communications regarding project status, deliverables and vision