Manager, Product Design

Fluency

About The Position

The Manager, Product Design leads a team of designers while staying hands-on. You will steer our design direction as we evolve from form-driven interfaces to conversational, AI-powered experiences. This role blends people management—mentoring, coaching, and balancing workloads—with high-impact individual contribution. You will partner with product and engineering to simplify enterprise advertising, while fostering a high-trust, growth-oriented team culture.

Requirements

5+ years in product design, with 2+ years managing or leading designers
Enterprise SaaS product design experience
Track record of shipping complex products that users describe as simple
Experience designing for AI-powered, conversational, or agent-driven interfaces
Proficiency in Figma; comfort with prototyping tools and design systems
Self-directed; can identify the highest-leverage design problems and pursue them without waiting for direction
Zooms between strategy and pixel-level craft in the same day.
Thinks in systems — patterns, components, states — not just screens.
Comfortable designing where conventions don't exist yet.
Strong communicator; articulates design decisions to technical and non-technical audiences.
Business-minded; connects design choices to revenue and retention.
Loves feedback, iterates quickly, ships over perfection.
Energized by ambiguity; leads design forward when direction is still forming.

Nice To Haves

Experience in the digital advertising or ad-tech industry
Experience with the transition from traditional UI to AI-first interaction models
Familiarity with LLM capabilities and limitations as they relate to UX
Background in data visualization or complex information architecture

Responsibilities

Mentor and grow a team of product designers.
Align design priorities with the product roadmap and business objectives.
Run design critiques and maintain a high-quality bar.
Provide team clarity and shield them from noise.
Advocate for design’s impact on product strategy.
Own end-to-end design for key product surfaces.
Design AI-native patterns: conversational UX, progressive disclosure, and intent-driven workflows.
Define how the platform communicates system intelligence, recommendations, and uncertainty.
Evolve our design system to support current and future product surfaces.
Translate complex ad-tech into accessible, intuitive experiences.
Align design decisions with business goals like retention and competitive growth.
Partner with Product and Engineering to shape product development.
Use data-driven insights and user-centered design to guide decisions.
Clearly present design rationale and trade-offs to leadership.
Collaborate with Sales, Client Success, and Marketing to ensure a cohesive customer journey.
Conduct design reviews and QA to ensure execution matches design intent.