Manager, Product Design

Capital One•McLean, VA

About The Position

Manager, Product Design At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We’re succeeding because they’re succeeding. We’re currently seeking a Manager of Product Design to lead Partner Experiences in the Global Payment Network. The Global Payments Network is built on the reach, capabilities and expertise of our brands: Discover® Network, Diners Club International® and PULSE®. We process billions of transactions annually and partner across the industry to power payments globally. Our team is responsible for enabling our partners’ success through easy access to payment technology, fraud monitoring, and compliance platforms. The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.

Requirements

At least 5 years of experience in a Product Design role
At least 5 years of experience in design and prototyping tools such as Figma

Nice To Haves

At least 6 years of experience in a Product Design role
At least 6 years of experience in design and prototyping tools such as Figma
Experience working with and contributing to an established design system
Experience collaborating with product, tech and business partners
Experience leading design projects or teams
Experience working in heavily regulated, data heavy problem spaces

Responsibilities

Lead design projects, directing and delegating work for more junior team members and building strong partnerships with cross-functional stakeholders while also mentoring and helping to mature the overall product design practice at Capital One
Effectively navigate the needs of partners and stakeholders, leveraging critical-thinking skills that factor in data, research insights, scalability and tech constraints, while ensuring the team focuses on customer-centered solutions and inclusive design
Demonstrate proficiency with products and processes and apply relevant insights on customers, competitors and broader market trends to business challenges that shape a shared point of view for your team, partners and stakeholders
Demonstrate a solid understanding of tech, data capabilities and emerging technologies and use this knowledge to inform your work and help your cross-functional team move faster and navigate technical limitations in service of the impactful solutions
Leverage a rich network of partnerships across lines of business and the organization to foster collaboration and share solutions, incorporating cross-functional perspectives to bridge gaps in information and drive product strategy
Present work across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to articulate a compelling point of view that influences strategic decision-making and direction at senior levels