Manager, Processing

Finance of America•,

3d•$120,000 - $145,400

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About The Position

Ensures that new mortgage loan packages are processed and completed according to established policies and procedures.

Requirements

At least five to seven years of experience in mortgage banking or mortgage lending
Prior Management and/or Supervisory Experience Required
Prior experience working with automated Loan Origination Systems
Proficiency with Microsoft Office
Current knowledge of industry guidelines and procedures as well as federal, state and local regulations
Knowledge of mortgage banking
Analytical skills
Ability to work with minimal supervision
Unquestioned character and integrity
Proven ability to lead large groups of employees
Detail oriented
Highly organized
Multi-tasking and prioritization skills necessary
Ability to work in a fast paced environment under time constraints
Ability to organize and coordinate projects
Excellent customer service skills
Ability to adapt to change quickly
Strong interpersonal skills and must be a team player
Excellent communication skills both written and verbal
Excellent Presentation Skills

Responsibilities

Follows the Company standards for delivery of integrity, client focus, teamwork and respect for each individual in every interaction.
Exhibits observable sense of urgency in the execution of all job functions and duties.
Meets or exceeds levels of Customer Service delivery established by the Company.
Responsible for maintaining a high standard of customer service within each pre-funding operations department within the Company and ensuring an observable sense of urgency is displayed by all team members under direct supervision.
Responsible for ensuring the integrity of all data entered into the Company’s operating systems.
Assists with any service related issues and provide appropriate coaching and training to team on how to handle and respond to difficult situations and/or clients.
Actively manages day-to-day activities of the In House Processing Team to understand the needs and maintain smooth, timely and efficient processes.
Identifies and resolves issues that arise and are consistent with normal daily operations of the In House Processing Department.
Works with Underwriting Team Leads to minimize workload on the leads and individual underwriters by answering questions, brainstorming solutions, providing continuous training, and maintaining efficient processes for both teams.
Understands and comprehends the overall plan for the company and the department and set specific goals for employees that will be suitable with the overall plan and are clear to the individual leads and teammates.
Leads by example.
Regularly checks in and conducts team meetings to communicate the goals of the department in a positive manner to facilitate good team morale.
Proactively identifies and communicates personnel requirements and issues to the Vice President of Operations to ensure fully staffed and effective team.
Participates in the hiring and disciplinary process of direct reports.
Continuously monitors internal processes to find ways to improve efficiency and tweak processes and procedures to keep Finance of America Reverse ahead of the competition.
Responsible for maintaining quality standards in accordance with Company requirements.
Responsible for recruiting, hiring, training, mentoring, coaching and developing direct reports.
Overall responsibility for the performance of staff within each of the operations departments.
Oversees customer relationships with internal staff and mitigate employee turnover by maintaining positive and productive communications and customer relationships.
Ensures the loan process operates efficiently and effectively and timely while maintaining company service and quality standards from loan submission, underwriting, processing, document drawing and funding and closing.
Monitors and evaluates direct report team and provide performance management and feedback, coaching, counseling and remediation as required.
Responsible for maximizing the productivity within the group by recommending changes to process and/or systems to gain efficiencies.
Develops and implements strategies and tactics to refine the process to support corporate growth and goals.
Identifies strategic opportunities to enhance system and process through utilization/optimization of technology.
Implements, interprets and administers company policies, performance expectations and procedures to provide consistency throughout the loan origination process.
Maintains clear and consistent line of communication between direct reports, production, underwriting, account management, documents, funding and management team.
Manages pipeline assignment and distribution of workflow to insure adherence to acceptable turn time benchmarks and standards set by the Company.
Ensures all mandated and required procedures are applied to pipeline loans being cancelled or denied.
Remains current on company requirements/federal and state regulations to ensure compliance.
May be required from time to time to perform data entry tasks into loan origination system and to process loan files to maintain company standards relative to benchmarks, turn times and goals this includes covering processors pipelines whenever any are out of office.
May be required to participate in various departmental, senior management meetings, etc. on an as needed basis.
Maintains regular meetings within the department and with your direct supervisor to ensure proper communication of goals, turn times and performance standards.
Performs other duties as assigned.