Manager-Process Owner Payments Processing & Operations Centre (PPOC)

RBC • Toronto, ON

11d • Onsite

About The Position

Payments Processing & Operations center Process owner supports the day-to-day execution of payments activities related to wire processing fulfillment and investigations. The objective of the Process Owner is to reimagine and redesign the work managed within PPOC by standardizing, simplifying and automating the processes within the broader team. Success is delivering transformational changes that achieve measurable improvements in both process efficiency, client and employee satisfaction.

Requirements

• Payments and wire related processing flow experience.
• Working knowledge of BESS and RFX applications.
• University degree or equivalent experience (Business / Computer Science preferred)
• 3-5 years experience with E2E process review, process mapping, documentation, and remediation planning
• Project management and planning skills
• Strong oral and written communication skills with strong collaboration and stakeholder management skills
• Strong Excel skills and Powerpoint skills
• Solid knowledge of implementing Controls and Risk assessment frameworks

Nice To Haves

• Experience with Large data
• Operational /process background with exposure to LSS (Lean Six Sigma) or process re-engineering preferred
• Interest in AI solutions applied to process optimization
• Change management minded
• Confidence in decision making and strategic planning
• Sense of urgency with ability to handle multiple demands

Responsibilities

• Performs full analysis and execution of process reviews (detailed data-based analysis, root cause identification, process mapping, controls identification, gap analysis, recommendations, implementation, documentation) to eliminate unnecessary steps and improve overall performance of PPOC payments related processes.
• Identifies opportunities for efficiencies, including optimization and transformation through more effective use of enablers/ levers around AI and automation.
• Anticipates operational risks and issues and tracks to resolution.
• Designs and documents internal controls to mitigate risks identified through process reviews.
• Promotes innovative or improved methods to achieve targets.
• Raises, tracks and works to the resolution of issues/conflicts; escalates to others as appropriate.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees