Manager Process Maintenance

Amgen•Holly Springs, NC

11d

About The Position

Amgen is hiring a Manager Process Maintenance to provide technical and administrative leadership to a team responsible for planning and scheduling adherence, troubleshooting, repairing, maintaining, and improving the reliability of GMP and non-GMP equipment at Amgen in North Carolina. The role reports to the Sr. F&E Manager and includes setting team strategies, objectives, and goals; achieving key metrics and milestones; developing direct reports; and supporting continuous improvement. The manager works with key clients and maintenance leaders to set the team’s strategic direction and improve maintenance support. The role includes developing staff, coaching and performance reviews, promoting operational excellence and safety, resolving maintenance process non-conformances, managing equipment lifecycle assessments, maintaining awareness of relevant regulatory and industry trends, and supporting inspection or audit responses. Administrative duties include managing staffing and schedules, training qualifications, cross-training, resource coordination for capital projects and shutdowns, and department expenses. Second- or third-shift work may be required.

Requirements

High school diploma or GED and 12 years of maintenance and/or operations/manufacturing experience; or an associate degree and 10 years; or a bachelor’s degree and 5 years; or a master’s degree and 3 years; or a doctorate degree.
Experience directly managing people and/or leadership experience leading teams, projects, or programs, or directing resource allocation. Managerial experience may run concurrently with the required technical experience.
Ability to adjust to a fast-paced working environment, collaborate to solve issues, and drive continuous improvements.

Nice To Haves

Bachelor’s degree in life science, a technical field, or an aligned field of study.
6 or more years of relevant work experience in an operations/manufacturing environment.
3 or more years of experience in regulated environments such as cGMP, OSHA, or EPA.
Managerial experience directly managing people and/or leadership experience leading teams.
Experience working with ATO GMP F&E clients and systems, including Bulk Manufacturing, Filling and Packaging, Supply Chain, Quality Labs, or Small Molecule Manufacturing.
In-depth technical knowledge of GMP equipment and instrumentation.
Experience supporting GMP capital project execution and verification activities.
Demonstrated leadership as an individual contributor, such as leading initiatives or participating in network-level or continuous improvement teams.
Demonstrated proficiency in process improvement methodologies.
Strong background in GMP Maintenance combined with excellent written and verbal leadership and communication skills.
Ability to support multiple clients and prioritize resources among competing objectives.

Responsibilities

Meet with key clients to identify opportunities and establish strategic direction for the Maintenance Team.
Establish annual team goals, track progress, and communicate with the GMP F&E leadership team.
Develop staff through career development planning and serve as a role model.
Improve team performance through regular one-on-one meetings, coaching, mid-year and year-end reviews, compensation planning, and talent management planning.
Promote operational excellence and safety through a purposeful presence on the floor and regular job-task walkthroughs with staff.
Partner with maintenance managers to improve Maintenance support.
Provide subject matter expertise to triage and resolve issues related to Maintenance process non-conformances.
Use knowledge of GMP F&E processes, mechanical and utility systems, and instrumentation to develop team capability in diagnosing and troubleshooting issues.
Manage lifecycle assessments and recommend equipment replacements or upgrades to support reliability.
Maintain awareness of industry and regulatory trends related to calibration, instrumentation, and maintenance.
Provide input for responses to regulatory inspections or internal audits related to instrument calibration or maintenance programs.
Manage staff resources and work schedules, including vacations and on-call rotations, to ensure coverage and meet preventive maintenance calibration dates.
Ensure staff maintain required training qualifications and are cross-trained to support multiple GMP functional areas as needed.
Coordinate resources for capital projects and work activities during maintenance shutdowns.
Manage department budget and expenses.