Manager Process Maintenance

Amgen•Holly Springs, NC

12d•$108,639 - $146,983

About The Position

The Manager Process Maintenance provides technical and administrative leadership to a team responsible for planning and scheduling adherence, troubleshooting, repairing, maintaining, and improving the reliability of GMP and non-GMP equipment at Amgen in North Carolina. The role reports to the Sr. F&E Manager and is accountable for establishing team strategies, objectives, and goals; improving team performance; achieving key metrics and milestones; developing direct reports; and supporting continuous improvement. The manager works with key clients to identify opportunities and set the Maintenance Team’s strategic direction, establishes and tracks annual team goals, and develops staff through career planning, coaching, performance reviews, and talent management. The position promotes operational excellence and safety through regular floor presence and partners with other maintenance managers to improve support. It also provides subject matter expertise in triaging and resolving maintenance process non-conformances. Technical duties include developing team capabilities in diagnosing and troubleshooting GMP facilities and engineering processes, mechanical and utility systems, and instrumentation; managing lifecycle assessments and recommending equipment replacement or upgrades; monitoring relevant industry and regulatory trends; and contributing to responses to regulatory inspections and internal audits concerning instrument calibrations or maintenance programs. Administrative duties include managing staff resources and schedules to ensure coverage and on-time preventive maintenance and calibration, ensuring required training and cross-training, coordinating resources for capital projects and maintenance shutdowns, and managing the department budget and expenses. The role may require second- or third-shift work.

Requirements

Meet at least one of the following education and experience combinations: high school diploma or GED and 12 years of maintenance and/or operations/manufacturing experience; associate’s degree and 10 years; bachelor’s degree and 5 years; master’s degree and 3 years; or a doctorate degree.
In addition to one of the listed education and experience combinations, experience directly managing people and/or leadership experience leading teams, projects, or programs, or directing the allocation of resources. Managerial experience may be concurrent with the required technical experience.
Ability to adjust well in a fast-paced working environment, collaborate to solve issues, and drive continuous improvement.

Nice To Haves

Bachelor’s degree in life science, a technical field, or an aligned field of study.
6 or more years of relevant work experience in an operations/manufacturing environment.
3 or more years of experience in regulated environments, such as cGMP, OSHA, or EPA.
Experience directly managing people and/or leadership experience leading teams.
Experience working with ATO GMP F&E clients and systems, including Bulk Manufacturing, Filling and Packaging, Supply Chain, Quality Labs, and Small Molecule Manufacturing.
In-depth technical knowledge of GMP equipment and instrumentation.
Experience supporting GMP capital project execution and verification activities.
Demonstrated leadership as an individual contributor, such as leading initiatives or participating in network-level or continuous improvement teams.
Demonstrated proficiency in process improvement methodologies.
Strong background in GMP Maintenance combined with excellent written and verbal leadership and communication skills.
Ability to support multiple clients and prioritize resources across competing objectives.

Responsibilities

Meet regularly with key clients to identify opportunities and establish the Maintenance Team’s strategic direction.
Establish annual team goals, track progress, and communicate with the GMP F&E leadership team.
Develop staff through annual career development planning and serve as a role model.
Improve team performance through regular one-on-one meetings and the Maximizing Amgen’s Performance (MAP) process, including coaching, reviews, compensation planning, and talent management planning.
Promote operational excellence and safety through a purposeful presence on the floor and regular job-task walkthroughs with staff.
Partner with maintenance managers as a member of the extended leadership team to improve Maintenance support.
Provide subject matter expertise to triage and resolve maintenance process non-conformances.
Develop team capabilities in diagnosing and troubleshooting issues involving GMP F&E processes, mechanical and utility systems, and instrumentation.
Manage equipment lifecycle assessments and recommend replacements or upgrades to support reliability.
Maintain awareness of relevant industry and regulatory trends concerning calibration, instrumentation, and maintenance.
Contribute to responses to regulatory inspections or internal audits relating to instrument calibrations or maintenance programs.
Manage staff resources and work schedules, including vacations and on-call rotations, to ensure adequate coverage and required preventive maintenance and calibration dates.
Ensure staff maintain required training qualifications and cross-train to support multiple GMP functional areas as needed.
Coordinate resources for capital projects and maintenance shutdown work activities.
Manage department budgets and expenses.

Benefits

Health and welfare plans for staff and eligible dependents.
Retirement and Savings Plan with company contributions.
Group medical, dental, and vision coverage.
Life and disability insurance.
Flexible spending accounts.
Discretionary annual bonus program, or a sales-based incentive plan for field sales representatives.
Stock-based long-term incentives.
Award-winning time-off plans.
Flexible work models where possible.
Career development opportunities.