Manager, Process Improvement

LMHS Careers • Newark, OH

12h • Onsite

About The Position

Licking Memorial Health Systems (LMHS) is a leading, non-profit healthcare organization, passionately dedicated to improving the health and well-being of our community. With a history dating back to 1898, LMHS remains a cornerstone of healthcare excellence, catering to the evolving needs of Licking County. Our cutting-edge facility provides a comprehensive spectrum of patient care services, from life-saving emergency medicine to the comforting embrace of home healthcare, with a unique range of specialized medical services, including cancer, heart health, maternity, and mental wellness. When you join the LMHS team, you become a vital part of your local community Hospital. Working at LMHS is not just a job, it is a unique opportunity to directly impact the health and well-being of your friends, family, and neighbors. You will be providing care in a place in which you are personally connected, where the impact of your work extends beyond the Hospital doors and into the heart of our community. Our commitment to diversity, equity, and inclusion ensures that every member of our community is served with respect and compassion. Join us in our mission – dedicated to patient safety, utilizing state-of-the-art technology, and with a passionate team of highly trained and compassionate individuals who strive to improve the health of the community. Position Summary The Manager of Process Improvement is responsible for leading initiatives that enhance operational efficiency, patient outcomes, and overall quality of care across the hospital. This role partners with clinical and administrative leaders to identify improvement opportunities, implement evidence-based methodologies to target processes for improvement, and sustain measurable results that align with the Licking Memorial Hospital’s Mission, Vision, and strategic goals.

Requirements

• Bachelor’s degree in Healthcare Administration, Nursing, Business, or related field (Master’s degree preferred), or commensurate minimum of 3–5 years of experience in healthcare quality, performance improvement, or operations management.
• Certification in Lean, Six Sigma (Green Belt or higher), or equivalent preferred.
• Strong analytical, problem-solving, and project management skills.
• Excellent communication, facilitation, and interpersonal skills.
• Knowledge of healthcare regulations, patient safety standards, and quality improvement frameworks.

Nice To Haves

• Master’s degree preferred

Responsibilities

• Facilitate/Lead and manage process improvement projects across all hospital departments, including clinical, administrative, and support services.
• Apply structured methodologies such as Lean, Six Sigma, and PDSA (Plan-Do-Study-Act) to analyze workflows, eliminate inefficiencies, and maximize effectiveness to drive patient safety, quality, and satisfaction.
• Collaborate with department leaders, physicians, and staff to identify performance gaps and develop actionable improvement plans.
• Facilitate cross-functional teams to drive change initiatives and ensure stakeholder engagement.
• Monitor and report key performance indicators (KPIs), quality metrics, and project outcomes to senior leadership.
• Provide coaching and training to staff on process improvement tools and continuous improvement principles.
• Ensure compliance with regulatory standards, accreditation and certification requirements, and patient safety guidelines.
• Support a culture of continuous improvement, accountability, and data-driven decision-making.
• Oversee documentation, standardization, and sustainability of improved processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager