Manager, Process Improvement - Tooling Operations

Wal-Mart.com USA•Sunnyvale, CA

4d•Onsite

About The Position

The Manager, Process Improvement leads initiatives to enhance key business functions by analyzing performance data, identifying gaps, and developing sustainable solutions. This role partners with cross-functional teams to simplify processes, drive change management, and ensure alignment with organizational goals. The manager oversees global projects, implements transformational change, and monitors program effectiveness to support continuous improvement. By providing guidance on policies and fostering collaboration, this position contributes to operational excellence and long-term business success while maintaining compliance and promoting a culture of accountability and integrity. The Tooling Operations team partners with operations, process improvement, product, and engineering groups to implement guided workflow tools supporting Marketplace Seller Support, Performance, and Risk teams. Focused on enhancing operational efficiency, the team ensures consistent triage and decision-making for Risk Operations. Leveraging emerging technologies and automation, they conduct validation testing, analyze workflow performance, and drive enhancements. By continuously evaluating tooling outcomes and associate feedback, the team shapes the product enhancement roadmap, contributing to improved experiences for associates and sellers. Collaboration and data-driven insights are central to achieving key business objectives effectively.

Requirements

Proven expertise in process improvement and change management to drive operational excellence.
Strong leadership skills with experience managing cross-functional teams and mentoring associates.
Ability to analyze data, identify gaps, and develop sustainable improvement solutions.
Skilled in project management, including planning, execution, and stakeholder communication.
Experience in root cause analysis and quality improvement to enhance business processes.
Proficient in workflow management, automation, and aligning business requirements with operational strategies.
Demonstrated adaptability and commitment to continuous learning and ethical standards.
Bachelor’s degree in Finance, Human Resources, Engineering, Supply Chain, or related field and 2 years’ experience in consulting, project management, business strategy, or relevant area OR 4 years’ experience in consulting, project management, business strategy, or related area.

Nice To Haves

Leadership of cross-functional task forces or projects
Project Management Masters
Masters: Human Resources
Masters: Supply Chain
Lean Six Sigma Champion Certification - Certification

Responsibilities

Develop and implement process improvement initiatives to enhance key business functions and drive organizational goals.
Analyze data to assess current performance, identify gaps, and recommend sustainable solutions.
Collaborate with cross-functional teams to align on improvement strategies and secure stakeholder buy-in.
Lead change management projects, ensuring smooth execution from pilot through full implementation.
Monitor program performance against metrics, addressing post-implementation issues and optimizing processes.
Provide guidance on policies, procedures, and controls to support operational excellence and behavior change.
Manage global projects by applying industry best practices and adapting to evolving business needs.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Live Better U (Walmart-paid education benefit program for full-time and part-time associates)