Manager, Process Documentation, Technical Writing Certification, L&D

AssistRx•Orlando, FL

2d•Onsite

About The Position

The Manager, Process Documentation Team leads the creation, maintenance, and standardization of organizational procedures, workflows, and technical documents. They oversee a team of Process Writers, ensuring high-quality, up-to-date documentation that improves efficiency, compliance, and training across departments.

Requirements

Bachelor’s degree in Technical Communication, Business Administration, or re-lated field.
3–5+ years in technical writing, process documentation, or a management role.
Experience with document management systems (DMS), Wikis (Confluence), or process mapping software (Visio).
Exceptional writing, editing, and interpersonal skills to work across cross-functional teams.
Strong ability to analyze complex processes and translate them into clear, actiona-ble, step-by-step documentation

Responsibilities

Manage, mentor, and train a team of documentation professionals.
Develop, implement, and maintain standards for documentation format, style, and quality control
Understand and help translate the mapping of business processes, procedures, and workflows, ensuring accuracy through collaboration with Subject Matter Experts (SMEs).
Implement and manage a centralized document control system/repository to en-sure accuracy and easy retrieval.
Ensure all documentation adheres to regulatory, legal, and company-specific standards.
Monitor KPIs related to documentation accuracy, timeliness, and team productivity.
Directly supervises program employees within the department(s).
Carries out supervisory responsibilities in accordance with the organization's poli-cies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, as-signing, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.