Manager, Process and Controls - Education Savings

TIAA•Boston, MA

10d•$69,000 - $95,000•Onsite

About The Position

This role manages day-to-day operational activities and compliance-related controls supporting education savings plans. It ensures accurate, timely, and compliant handling of specialized savings and incentive programs and serves as a checkpoint for sensitive account activity, customer communications, and regulatory matters. The role researches, documents, escalates, and resolves assigned issues independently. Its work spans promotional programs, fraud prevention, anti-money laundering, privacy, and complaint tracking, with close coordination with legal, compliance, and risk partners.

Requirements

At least 3 years of business management experience in financial services.
Proficiency in Microsoft Word, Excel, PowerPoint, and PDF tools.
Familiarity with AI tools such as ChatGPT and Copilot.
Strong written and verbal interpersonal and communication skills.

Nice To Haves

At least 5 years of business management experience in financial services.
Transfer agency (record keeping) experience in financial services is strongly preferred.
Prior experience with 529 products.
University degree preferred.

Responsibilities

Oversee administration of specialized education savings and incentive programs, including matching grant and promotional savings initiatives; ensure required reporting is accurate and large or unusual transactions are reviewed and resolved.
Review account activity across multiple data sources to identify items exceeding established thresholds, and document and escalate findings according to applicable policies.
Create and maintain tracking logs and internal SharePoint sites supporting fraud prevention, AML, privacy, and complaint escalation functions.
Evaluate and test internal processes and systems, and coordinate documentation, approval, and communication of new or updated policies and procedures.
Partner with legal, compliance, and risk teams to research, escalate, and process sensitive items and transactions in accordance with regulatory requirements.
Maintain and update client account forms; coordinate statement messaging and production schedules; and conduct annual reviews of legal disclosures in customer communications.
Respond to vendor inquiries and customer complaints with timely research, documentation, and resolution.
Monitor work queues daily to maintain accuracy and adherence to procedure.