Manager, Private Cloud Services

New York University • New York, NY

5d • $160,000 - $180,000

About The Position

The Manager, Private Cloud Services provides operational management for the University’s on-premises infrastructure and oversees specialized teams responsible for hardware, backup, storage, and VMware virtualization. The role ensures the high availability, security, and scalability of the private cloud environment supporting mission-critical enterprise applications.

As a technical leader, the manager oversees the lifecycle of physical and virtual assets, develops service-level agreements (SLAs), and aligns private cloud capabilities with the University’s broader hybrid cloud strategy. The manager is responsible for professional development, resource allocation, and fostering technical excellence among direct reports. The position also drives the integration of automation and orchestration tools to streamline service delivery and reduce manual intervention across the data center.

The manager plays a key role in disaster recovery planning, establishing protocols that protect data integrity and enable rapid restoration in the event of system failure. The role also involves monitoring industry trends and identifying opportunities to optimize infrastructure while maintaining the performance standards required by a modern research institution.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 5 years of relevant technical experience in infrastructure management, focused on hardware, storage, and virtualization.
• At least 3 years of direct experience managing technical teams, including performance management, resource allocation, and staff development.
• Advanced knowledge of the VMware SDDC stack, including vSphere, vCenter, and ESXi.
• Knowledge of enterprise storage systems, including SAN, NAS, iSCSI, and Fiber Channel.
• Experience managing the lifecycle of server hardware, including physical blades and racks, and enterprise backup products such as Veeam or Commvault.
• Deep understanding of networking fundamentals, including TCP/IP, DNS, VLANs, and load balancing in a virtualized environment.
• Ability to strictly follow and enforce data privacy and security procedures for data handling and analysis in accordance with legal requirements such as FERPA and HIPAA and institutional standards.

Nice To Haves

• Master’s degree in Computer Science or Management.
• Experience managing full-time employees and contractor IT professionals, particularly in higher education or a large-scale research environment.
• Operational knowledge of hardware platforms including Cisco UCS, Dell PowerEdge, and HP infrastructure.
• Advanced experience with Software-Defined Storage and Hyper-Converged Infrastructure (HCI).
• Experience implementing automation in a private cloud environment, such as vRealize, Ansible, or PowerCLI.
• Professional certification such as VMware Certified Professional (VCP), Veeam Certified Engineer (VMCE), or ITIL Foundation.
• Knowledge of high-availability configurations for enterprise-level storage arrays and Fiber Channel fabric management.

Responsibilities

• Provide operational management for the University’s on-premises infrastructure.
• Oversee teams dedicated to hardware, backup, storage, and VMware virtualization.
• Ensure the availability, security, and scalability of the private cloud environment supporting mission-critical enterprise applications.
• Manage the lifecycle of physical and virtual assets.
• Develop service-level agreements (SLAs) and align private cloud capabilities with the University’s hybrid cloud strategy.
• Manage professional development and resource allocation, and foster technical excellence among direct reports.
• Drive the integration of automation and orchestration tools to streamline service delivery and reduce manual intervention across the data center.
• Lead disaster recovery planning and establish protocols to protect data integrity and enable rapid restoration after system failure.
• Monitor industry trends and identify opportunities to optimize infrastructure while maintaining high-performance standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager